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CounterPoint® for
Museum Gift Shop
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CounterPoint is a complete retail management solution that gives
you power and control over every aspect of your museum gift shop.
Whether you have one store or hundreds of stores, CounterPoint
runs your business efficiently and profitably. Instant inventory
updates let your clerks know what’s in stock, on order, and in
transit. Track your customers, control your purchasing, retain
detailed sales history, or open an online store—it’s all built into
CounterPoint.
CounterPoint will meet your needs now and is flexible enough to
grow with you into the future.
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POINT OF SALE CHECKOUT
Fast, easy to use, and easy to learn—even
for seasonal employees and volunteers.
Includes optional touchscreen, admission
tickets, fast (2-second!) credit card authorizations,
commission tracking, and offline
checkout (great for sidewalk sales).
INVENTORY CONTROL
Your inventory picture is “up-to-theminute.”
You’ll know what’s in-stock,
on-order, and in-transit. Track serial
numbers, kits, and gridded items. |
AUTOMATED PURCHASING
Calculate current stock levels and
automatically create PO’s.
CUSTOMER LOYALTY
Know who your customers are and what
they’re buying. Print mailing labels for
special promotions. Increase loyalty with
frequent shopper programs, customerspecific
pricing, gift certificates, gift cards,
and store credits.
PRICING
Define multiple price levels, markdowns,
contract prices, quantity discounts, package
prices, and location-specific pricing.
Automatically give Museum Members
discounts on their purchases.
SALES HISTORY
Retain, view, and report complete detail of
every sale you make, or look at summaries
and cross-analyses.
ECOMMERCE
Upload inventory, customers, and prices to
your CPOnline store and download orders
into CounterPoint for fulfillment.
ACCOUNTING INTERFACE
Update financial statements and payables
and exchange the data with accounting
packages.
Success Story: Corning Museum of Glass
The Corning Museum of Glass needed a break. And you have to
choose your breaks carefully when you are the world's most comprehensive
collection of glass—with more than 35,000 objects. Located in
the Finger Lakes Wine Country region of New York, this unique museum
preserves the history and heritage of an art form etched in time.
The Corning Museum of Glass attracts up to 2,500 tourists a day during
its peak season. And with over 18,000 square-feet of gift shops to
browse through in the GlassMarket, these tourists line up to take
home souvenirs of art glass, jewelry, telescopes, paperweights, and
more. The museum gift shop processes an average of 700 to 1,200
transactions per day.
"We can have 20 or 25 buses arrive within minutes of each other," says
John Fish, Retail Technology Supervisor for the museum. "When that
happens, we go from 200 visitors to over 1000 visitors. Our 21 registers
can be six to eight people deep, and we'll generate 300+ transactions
per hour."
The museum was using a system that John admits had good point-ofsale
features, but gave them no control over their inventory. "Believe it
or not, we had no idea of our inventory values. We had to have numbers
we could trust."
So Retail Control Systems, a CounterPoint Business Partner, presented
the museum with CounterPoint—a point-of-sale and inventory
management solution. And for the first time in over a year, the museum's
inventory control was crystal clear. And how does CounterPoint
rate at the register? "Our employees love CounterPoint," says John.
"The ease of use makes it a plus for us—we can train sales associates
to operate a register in 20 minutes. And the through put time is fantastic.
CounterPoint keeps our lines moving—which improves our
customer service and total sales volume. In our busy summer months
( June, July, and August), we can expect over $1,800,000 in sales from
our gift shops, so you can imagine how important it is that we have a
system that doesn't slow us down."
The museum's online store, glassmarket.cmog.org, had its grand opening
in June 2002. The GlassMarket uses CPOnline, the integrated
ecommerce solution designed especially for CounterPoint merchants.
The GlassMarket commissioned Radiant Systems for a custom template
that shows off their multiple boutiques, each devoted to a different
area of glass. John worked with Radiant to make their online store
really shine. "Support for CPOnline is second to none, I have never
worked with a product that has had better support."
The Corning Museum of Glass was fortunate to find CounterPoint—
a complete retail solution that accurately reflects their inventory and
allows them to sell their wares on the Web. And when you are in the
glass business, those are the lucky breaks.
| Selected Users |
Airborne Special Operation
AKTA Lakota Museum
Anverse, Inc.
Ansel Adams Gallery
Autry Museum W. Heritage
Baseball Hall of Fame
Belle Meade Plantation
Center for Southern Folklore
Children's Museum of Memphis
Colorado Springs FAC
Corning Museum of Glass
Country Music Hall of Fame
Exploratorium
Farnsworth Art Museum
Flint Institute of Arts
Florence Griswold Museum
Florida Holocaust Museum
Gulf Coast Exploreum
Heard Museum
Hiller Aviation Museum
Honolulu Academy of Arts
Hudson Museum Shop
Hugh Moore Historical Park
James A Michener Art Museum
Joslyn Art Museum Shop
Jule Collins Smith Museum
Louisiana Art & Science Museum
Louisville Science Center
Louisville Slugger Museum
Marietta Museum of History, Inc.
Mark Twain House
Memphis Museums, Inc.
MS Museum Natural Science
Museum of American Quilt |
Museo de Arte de Puerto Rico
Museum of American Quilting
Museum of Contemporary Art
Museum of Flight
National First Ladies Library
New York Hall of Science
Norman Rockwell Museum
Odyssey Maritime Discover
Oklahoma City National
Memorial
Penobscot Marine Museum
Phoenix Art Museum
Portland Museum of Art
Pro Football Hall of Fame
Ray B. Smith Museum Store
Rolling Hills Wildlife Museum
Salvador Dali Museum
Science Museum of Minnesota
Scottsdale Center for Arts
Seashore Trolley Museum
State Historical Society
Statehouse Museum Shop
Strathmore Hall Foundation
The Citizenship Trust and
American Village
The Museum of Mobile
Thomas Gilcrease Museum
Association
Thomas Jefferson Foundation
USS North Carolina Battleship
Virginia Living Museum
Virginia Sports Hall of Fame
Wadsworth Atheneum
Wisconsin Maritime Museum |
CounterPoint's Key Features
View the Counterpoint Brochure
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