ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>The Retail Vantage</TITLE> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16414" name=GENERATOR></HEAD> <BODY> <STYLE type=text/css> <!-- td { font: 8pt Verdana, Arial, Helvetica, sans-serif; } hr {height: 1px; color: #669BA0;} a { color: #0D719C; text-decoration: none; } a:hover { color: #0D719C; text-decoration: underline; } ..headline { font: bold 15pt verdana; text-decoration: none; color: #256025; }..subhead { font: bold 10pt verdana; text-decoration: none; color: #666666; } --> </STYLE> <TABLE cellSpacing=0 cellPadding=0 width=600 border=0> <TBODY> <TR> <TD colSpan=2><IMG height=112 src="http://image.exct.net/lib/ff021572766403/i/1/73706c90-d.jpg" width=600></TD></TR> <TR background="http://www.webolutions.com/armsys_images/grayline.gif"> <TD vAlign=top colSpan=2 height=23> <TABLE height=23 cellSpacing=0 cellPadding=0 width="100%" align=center background=http://www.webolutions.com/armsys_images/grayline.gif border=0><TBODY> <TR> <TD vAlign=center width="26%"> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD width=14> <CENTER></CENTER></TD> <TD width=28> <CENTER><IMG height=15 src="http://www.webolutions.com/armsys_images/forwardicon.gif" width=19> </CENTER></TD> <TD><A href="http://cl.exct.net/?ffcb10-fe2315727d6d067c7c1c74-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Forward to a Friend</A> </TD></TR></TBODY></TABLE></TD> <TD vAlign=center width="39%"> <TABLE height=18 cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY> <TR> <TD width=30 height=18> <CENTER><IMG height=18 src="http://www.webolutions.com/armsys_images/signupicon.gif" width=23> </CENTER></TD> <TD><A href="http://cl.exct.net/?ffcb10-fe2215727d6d067c7c1c75-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Sign up for our eNewsletter </A></TD></TR></TBODY></TABLE></TD> <TD vAlign=center width="35%" height=20> <DIV align=right> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <P><FONT face=Verdana size=2><STRONG>April&nbsp;2007</STRONG></FONT></P></BLOCKQUOTE></BLOCKQUOTE></FONT></TD></TR></TBODY></TABLE><IMG height=12 src="http://www.webolutions.com/armsys_images/blank.gif" width=12></DIV></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD vAlign=top width=138 background=http://www.webolutions.com/armsys_images/leftnav.gif> <TABLE cellSpacing=0 cellPadding=6 width=130 border=0> <TBODY> <TR> <TD vAlign=top> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD vAlign=top align=middle> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" border=0> <TBODY> <TR> <TD><FONT face=Arial size=2><IMG id=image-placeholder style="WIDTH: 112px; HEIGHT: 33px" height=33 src="http://image.exct.net/4511334376660.jpg" width=112 border=0></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD class=subhead>In This Issue: </TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P id=text-placeholder style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Loyalty Retailing Part 2" href="#Value" conversion="false" alias="Loyalty Retailing Part 2">Loyalty Retailing Part 2</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="It Will Change The Way You Sell" href="#Way" conversion="false" alias="It Will Change The Way You Sell">It Will Change The Way You Sell</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Tech Tips" href="#Tech" conversion="false" alias="Tech Tips">Tech Tips</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title=ARMSYS.Com href="#US" conversion="false" alias="ARMSYS.Com">ARMSYS.Com</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Retail SpotLight" href="#Retail" conversion="false" alias="Retail SpotLight">Retail SpotLight</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Microsoft Windows Vista" href="#Vista" conversion="false" alias="Microsoft Windows Vista">Microsoft Windows Vista</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Meet Our Staff" href="#MOS" conversion="false" alias="Meet Our Staff">Meet Our Staff</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face="Comic Sans MS"><STRONG>For Your Information:</STRONG></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title=Contact href="http://cl.exct.net/?ffcb10-fe2115727d6d067c7c1c76-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Contact</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#ff9900 size=1><A title="Request Training" href="http://cl.exct.net/?ffcb10-fe2015727d6d067c7c1c77-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Request Training</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Request Demo" href="http://cl.exct.net/?ffcb10-fe1f15727d6d067c7c1c78-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Request Demo</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Referral Program" href="http://cl.exct.net/?ffcb10-fe1e15727d6d067c7c1c79-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Referral Program</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title=Tradeshows href="http://cl.exct.net/?ffcb10-fe2615727d6d067c7c1d70-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Tradeshows</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Support Services" href="http://cl.exct.net/?ffcb10-fe2515727d6d067c7c1d71-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Support Services</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title="Order Consumables" href="http://cl.exct.net/?ffcb10-fe2415727d6d067c7c1d72-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">Order Consumables</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=1><A title=Feedback href="mailto:customerservice@armsys.com?subject=News Brief Feedback" conversion="false" alias="Feedback">Feedback</A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD> <TD vAlign=top width=461> <TABLE cellSpacing=0 cellPadding=4 width="100%" align=center border=0> <TBODY> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD vAlign=top align=middle> <TABLE borderColor=#ffcccc cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=2> <TBODY> <TR> <TD><FONT face=Arial size=2> <P align=center><IMG id=image-placeholder style="WIDTH: 353px; HEIGHT: 78px" height=78 src="http://image.exct.net/6068784990231.jpg" width=353 border=0></P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana><FONT size=1><B><FONT size=4><FONT color=#339933>The </FONT><A class=bookmark title=Value style="TEXT-DECORATION: none" name=Value><FONT color=#339933>Value</FONT></A><FONT color=#339933> of Privacy</FONT></FONT><BR><I>From <A href="http://cl.exct.net/?ffcb10-fe2315727d6d067c7c1d73-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977"><FONT style="FONT-WEIGHT: normal">Melody Vargas</FONT></A>,</I></B></FONT></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana><B><I>Part 2 in a Series on Loyalty Retailing</I></B> </FONT></P> <P><FONT face=Verdana size=1>It's no secret that retailers want to increase their sales, and creating loyalty is an excellent way to do it. How are retailers going about creating loyalty and is it working? Are loyalty programs helping retailers establish friendships with their customers or are they backfiring? </FONT></P> <P><FONT face=Verdana size=1>Grocery retailers have been collecting extensive data on their shoppers habits through their frequent shopper programs for the last five years. Many non-grocery retailers have their own version of frequent shopper programs. These programs come in </FONT><A href="http://cl.exct.net/?ffcb10-fe2215727d6d067c7c1d74-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977"><FONT face=Verdana size=1>several different varieties</FONT></A><FONT face=Verdana size=1>, from the simple to the complex. </FONT></P> <P><FONT face=Verdana size=1>Do these programs really help create friendships? </FONT></P> <P><FONT face=Verdana size=1>Frequent shopper programs do give retailers the ability to get to know the buying habits of the users of the cards or online profiles. </FONT></P> <P><FONT face=Verdana size=1>However, if the data is handled incorrectly, it can destroy the trust necessary for a strong, loyal, long-lived friendship. </FONT></P> <P><FONT face=Verdana size=1>Why? Because consumers are becoming more privacy and security savvy. They are increasingly reluctant to share personal information. Most will only share once they see a clear benefit, and then many still only share reluctantly. </FONT></P> <P><FONT face=Verdana size=1>For the remainder of the article, <A title="press here" href="http://cl.exct.net/?ffcb10-fe2115727d6d067c7c1d75-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">press here</A>.</FONT></P> <P><FONT face=Verdana size=1><U><FONT color=#ff9900>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></U><BR></P></FONT><FONT face=Arial size=2> <P><FONT face=Verdana size=1><FONT size=4><FONT color=#339933><STRONG>It Will Change the </STRONG></FONT><A class=bookmark title=Way style="TEXT-DECORATION: none" name=Way><FONT color=#339933><STRONG>Way</STRONG></FONT></A><FONT color=#339933><STRONG> You Sell</STRONG></FONT></FONT></FONT></P> <P><FONT face=Verdana size=1>You have heard it many times: having the right merchandise at the right time and right price is essential - knowing who your customers are and how to keep them coming back is critical.&nbsp;&nbsp; But how about your Point-of-Sale station, what does this mean for the success of your business? </FONT></P> <P><FONT face=Verdana size=1>One of the most important aspects of any retail business is to provide consistent customer service even during the busiest times with highly reliable Point-of-Sale terminals. The Radiant P1550 Point-of-Sale terminal is the answer to speed of service, reliability and an attractive space saving design. This all-in-one Point-of-Sale terminal with a 15 XGA Active Matrix touch screen and magnetic stripe reader is designed for high transaction volume. The Radiant P1550 utilizes a Pentium M processor - Intel s mobile architecture optimized for low power consumption and high performance. </FONT></FONT></P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2><IMG id=image-placeholder style="MARGIN-BOTTOM: 5px; MARGIN-RIGHT: 10px" src="http://image.exacttarget.com/small/3563898444516.jpg" align=left> <P><FONT face=Verdana size=1>The measure of success for any Point-of-Sale terminal is reliability. The P1550 has few moving parts with no CPU or power supply fan and only a backup system fan.&nbsp; The retail hardened design offers a spill resistant, high impact enclosure that is built to withstand tough in-store conditions with continuous operation.&nbsp; All this maximizes system uptime with continuous operation</FONT></P> <P><FONT face=Verdana size=1>If you should have a service problem, Radiant Systems service agreements are the best in the industry.&nbsp; They offer a  replace versus repair approach.&nbsp; If your terminal is sent in for repair, parts are replaced based on useful life  you receive a  like new terminal<BR>guaranteeing the life of your&nbsp;investment.</FONT></P> <P><FONT face=Verdana size=1>Radiant Systems offers a compact, functional integration tray that combines the P1550 with keyboard, printer and cash drawer in an attractive package to maximize efficiency and space utilization.&nbsp; The Radiant P1550 also comes with an optional integrated Order Confirmation Display or standard Pole Display. </FONT></P> <P><FONT face=Verdana size=1>The Radiant P1550 Point-of-Sale Terminal will change the way you sell and is approved to work with&nbsp;Retail Pro Version 8.&nbsp; Contact Bob Evans today to learn more at (303) 738-1800 Ext. 303 or at </FONT><A href="mailto:bob.evans@armsys.com"><FONT face=Verdana size=1>bob.evans@armsys.com</FONT></A><BR></P> <P></P> <P><FONT face=Arial size=2><FONT face=Verdana size=1></FONT></FONT>&nbsp;</P></FONT></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P><FONT face=Arial size=2><FONT face=Verdana><FONT size=4><IMG id=image-placeholder style="MARGIN-BOTTOM: 5px; WIDTH: 113px; MARGIN-RIGHT: 10px; HEIGHT: 170px" height=170 src="http://image.exct.net/6239142184598.jpg" width=113 align=left border=0></FONT></FONT></FONT></P> <P><FONT face=Arial size=2><FONT face=Verdana><FONT size=4><B><FONT color=#339933><A class=bookmark title=Tech style="TEXT-DECORATION: none" name=Tech><FONT color=#339933>Tech</FONT></A><FONT color=#339933> Tips:</FONT>&nbsp; </FONT></B></FONT></FONT></FONT></P> <P><FONT face=Arial size=2><FONT color=#000000><FONT size=1><FONT face=Verdana><B>Tips for Calling into Support at Advanced Retail Management Systems</B></FONT> </FONT></FONT></P> <P><FONT face=Verdana size=1>When calling into Advanced Retail Management Systems always write down the trouble ticket number that is given to you by the support coordinator.&nbsp; Reference that number if you call back about the same issue.&nbsp; If you don t know the ticket number then our support coordinator can look it up for you.</FONT></P> <P><FONT face=Verdana size=1>There are very good reasons for this.&nbsp; If we open the same ticket on related calls we keep all the notes in order.&nbsp; For Gold Support clients that will allow you to see that call on-line and all in one call.&nbsp; Should you have the same issue at a later date then you could go on-line and read the notes on how the issue was solved the 1<SUP>st</SUP> time.</FONT></P> <P><FONT face=Verdana size=1>If you are on Silver Support be sure to reference your call ticket number to prevent another incident from being charged to you.&nbsp; That is provided that the call was not previously closed and the issue is the same one.</FONT></P> <P><FONT face=Verdana size=1>When should you call into emergency Technical Services (ETS or after hours support)?&nbsp; You should only call into ETS if you have a serious interruption in your business, i.e. your Point of Sale is down.&nbsp; All ETS calls are billed separately form your support agreement.&nbsp; Please listen to the off-hours message and prompts.&nbsp; They are different from regular business hours.</FONT></P> <P><FONT face=Verdana size=2><FONT size=1>Remember, if you are calling in about training issues please have that scheduled with one of our trainers.&nbsp; You should also schedule any hardware setup calls.&nbsp; These types of calls are client service calls and are billed separate from your support agreement.&nbsp; It is possible to put these types of calls in&nbsp; our support queue but they are put in with a lower priority and they are not subject to the 1 hour response time.&nbsp; An invoice will be generated for all Client Service Calls.&nbsp; We encourage you to make an appointment for these types of calls.</FONT> <BR></FONT></P></FONT></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#cc9933 cellSpacing=0 cellPadding=10 width="100%" bgColor=#ffffff border=1> <TBODY> <TR> <TD><FONT face=Arial size=2> <P id=text-placeholder style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center><B><FONT size=6><FONT face=Verdana size=4><A class=bookmark title=US style="TEXT-DECORATION: none" name=US><FONT color=#339933>ARMSYS</FONT></A><FONT color=#339933>.COM </FONT></A></FONT></FONT></B></P> <P><FONT face=Verdana size=1>Please checkout our updated website, <A href="http://cl.exct.net/?ffcb10-fe2015727d6d067c7c1d76-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">http://www.armsys.com</A>, regularly as we continue to enhance the site.&nbsp; </FONT></P> <P><U><FONT face=Verdana color=black size=1><STRONG>Highlights:</STRONG></FONT></U><FONT face=Verdana color=black size=1>&nbsp;</FONT></P> <P><FONT face=Symbol color=black size=1>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Free Seminars: Register online for our upcoming seminars in <BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a city&nbsp;near you </FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Training catalogs: a complete list of our Retail Pro Training Courses&nbsp; </FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Request training: request a training appointment online </FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Referral Program: register a referral online</FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Trade Shows: review the various trade shows we will be attending this year </FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Retail Pro, Microsoft RMS and CounterPoint are now represented on the site </FONT></P> <P style="MARGIN-LEFT: 0.5in; TEXT-INDENT: -0.25in"><FONT face=Symbol color=black size=1>·<FONT style="FONT: 7pt 'Times New Roman'">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </FONT></FONT><FONT face=Verdana color=black size=1>Retail Edge Archives: copies of past issues <BR></FONT></P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center></P> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=left><FONT face=Verdana size=4><A class=bookmark title=Retail style="TEXT-DECORATION: none" name=Retail><FONT color=#339933><STRONG>Retail</STRONG></FONT></A><FONT color=#339933><STRONG> SpotLight</STRONG></FONT></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=left>&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center><IMG id=image-placeholder title=hartt_logo style="BORDER-LEFT-COLOR: #000000; BORDER-BOTTOM-COLOR: #000000; MARGIN: 0px 0px 10px; WIDTH: 149px; BORDER-TOP-COLOR: #000000; HEIGHT: 94px; BORDER-RIGHT-COLOR: #000000" height=94 alt=hartt_logo src="http://image.exct.net/5576516798077.jpg" width=149 align=default border=0></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"></P> <P><FONT face=Verdana size=1>Hartt Apparel in Keokuk, IA found a need and filled it. That is the short version of this retailer. The longer version is as follows.&nbsp; In 1996, Linda James was trying to help her husband, Russell, find Carhartt Brand clothing for the crews on his construction company. She found no one in Keokuk or the surrounding area that carried what Russell s crew needed, nor would anyone special order.&nbsp; So Linda took matters into her own hands. She decided to open a store that sold only Carhartt products. She contacted Carhartt and from 1996 to the present they have enjoyed great success selling through the store and on line. Anyone who has worked outside or appreciates quality outdoor apparel knows that Carhartt is a standard.&nbsp; Hartt Apparel is very unique by selling only Carhartt products.&nbsp; </FONT></P> <P><FONT face=Verdana size=1>In 1998 Hartt Apparel became an Advanced Retail Management Systems client when they purchased Retail Pro Version 6.51.&nbsp; In 2005 they upgraded to Version 8.51.&nbsp; When asked about the upgrade and features, Stacey Protsman, Store Manager, exclaimed,  We love it. &nbsp; She really likes the customer history features in Retail Pro. The clientele at Hartt Apparel has settled on their choice of products and good customer history allows the staff to provide great service to a loyal customer base. If you find yourself in need of quality outdoor wear or just like the look, travel to, Hartt Apparel in Keokuk, IA or jump on their website at </FONT><A href="http://cl.exct.net/?ffcb10-fe1f15727d6d067c7c1d77-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977"><FONT face=Verdana size=1>www.harttapparel.com</FONT></A></P> <P>&nbsp;</P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD> <TABLE borderColor=#3366cc cellSpacing=0 cellPadding=10 width="100%" bgColor=#ffffff border=1> <TBODY> <TR> <TD><FONT face=Arial size=2> <P id=text-placeholder style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><B><FONT face=Verdana color=#339933 size=4><FONT color=#339933>Microsoft Windows </FONT><A class=bookmark title=Vista style="TEXT-DECORATION: none" name=Vista><FONT color=#339933>Vista</FONT></A> </FONT></B></P> <P><FONT face=Verdana><FONT size=1><FONT color=black>As you are aware, Windows Vista, Microsoft s new operating system, was released in January.&nbsp; As in the past, with any new operating system release, Retail Pro and all peripheral hardware need to be tested and approved.&nbsp; </FONT>Island Pacific is currently <FONT color=black>evaluating and testing Windows Vista for compatibility with Retail Pro Version 8 and will make any necessary adjustments for this new release.&nbsp; We are also testing Vista in house for compatibility with Retail Pro POS peripherals and other devices.&nbsp; <U>At this time we are not currently supporting Microsoft Vista with Retail Pro and will notify you when this operating system is officially supported</U>.&nbsp;&nbsp;&nbsp; </FONT></FONT></FONT></P> <P><FONT color=black><FONT face=Verdana><FONT size=1>I<FONT color=black>t is always prudent to wait until a Service Pack is released for any new operating system release. </FONT>Many computer vendors, such as Dell, will be offering Windows XP for many months and often include a Windows <FONT color=black>Vista Upgrade at no additional charge.&nbsp; At this time, if you are currently purchasing a new computer, you need to specify Windows XP Professional.&nbsp; If you have any questions please feel free to call your sales consultant.&nbsp; </FONT></FONT></FONT></FONT></P> <P>&nbsp;</P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P><FONT face=Verdana color=#339933 size=4><FONT color=#339933><STRONG>Meet </STRONG></FONT><A class=bookmark title=MOS style="TEXT-DECORATION: none" name=MOS><FONT color=#339933><STRONG>Our</STRONG></FONT></A><STRONG><FONT color=#339933> Staff</FONT><IMG id=image-placeholder style="MARGIN-BOTTOM: 5px; MARGIN-LEFT: 10px; WIDTH: 133px; HEIGHT: 160px" height=160 src="http://images.exacttarget.com/4268384268140.jpg" width=133 align=right></STRONG></FONT></P> <P><FONT face=Verdana size=1><STRONG>Randall Diederich, Team Lead - Customer Support.</STRONG> </FONT></P> <P><FONT face=Verdana size=1>You may have talked to Randall on occasion; he is responsible for the support team and ensuring that your issues get resolved. Randall came to us in April, 2002 after he relocated to Colorado from Sacramento, California where he was working for Retail Technologies, Inc. as a software product specialist. Randall has over 20 years in computer information systems including many years with IBM.&nbsp; He is certified on Version 8 and is also a Microsoft Certified Professional.</FONT></P></FONT></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD vAlign=top align=middle> <TABLE borderColor=#000000 cellSpacing=0 cellPadding=5 width="100%" bgColor=#ffffff border=0> <TBODY> <TR> <TD><FONT face=Arial size=2> <P align=center><IMG id=image-placeholder src="http://image.exct.net/6066964700299.jpg" border=0></P></FONT></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD></TD></TR> <TR> <TD></TD></TR> <TR> <TD></TD></TR> <TR> <TD></TD></TR> <TR> <TD></TD></TR> <TR> <TD></TD></TR> <TR> <TD> <CENTER> <HR noShade> <A href="http://cl.exct.net/?ffcb10-fe2015727d6d067c7c1d76-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977"><IMG height=49 src="http://www.webolutions.com/armsys_images/logo.gif" width=418 border=0></A><BR><STRONG>8100 Southpark Way # A-10, Littleton, CO 80120<BR>303-738-1800 | Fax 303-738-9563</STRONG><BR>Denver - Chicago<BR><A href="http://cl.exct.net/?ffcb10-fe2015727d6d067c7c1d76-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977">www.armsys.com</A> </CENTER></TD></TR></TBODY></TABLE></TD></TR> <TR> <TD bgColor=#094f19 colSpan=2 height=7>&nbsp;</TD></TR></TBODY></TABLE><IMG height=1 src="http://cl.exct.net/open.aspx?ffcb10-fe531570736d0d78701d-fdec1078706000757214727c-ff021572766403-fe9815757065057f7d-fdee1571716d007571137977" width=1> </DIV></FONT></TD></TR></TBODY></TABLE></CENTER></BODY></HTML>