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In
an effort to keep you informed on the new
versions of Retail Pro and the ongoing
development, the following is an update on
Retail Pro Version 8.6, Version 9.3, PCI
Compliancy and the new Electronic Funds Transfer
(EFT) module soon to be released for Retail Pro.
If you have any questions or would like more
information, please contact our Inside Sales
Team today at (800) 305-0461 and ask for
Stacey or Andrea or E-mail us at insidesales@armsys.com.
Version
8 or Version 9? Many
customer ask: is Version 8 the right choice for
my business or Version 9? Version 8.6, with its
ongoing development, is a very stable version
and suits the needs of most of our customers.
Like any larger software application, you may
only be using a small portion of the features
available in Version 8.6 and with additional
training your business could benefit by the
powerful features that are available. Version
9.2, with its imbedded Oracle 11g database and
robust feature set, is a good choice for larger
customers or customers that have special
requirements that are only available in the 9
Series. In many cases, Version 9 requires
updating to more powerful servers and
workstations with faster CPU speed, more RAM and
additional Hard Drive space.
Retail
Pro Version 8.6 Retail
Pro version 8.6 has now been released for about
9 months and we have successfully updated over
100 customers. There are currently 1,200
customers using Version 8.6 worldwide. The next
release of Version 8.6, which is currently in
Beta, is expected to be General Release May,
2010. Among other features, the next release of
Version 8.6 will include a Promotions Module.
The Retail Pro Version 8.6 Promotions module
will provide the ability to create industry
standard promotions such as buy one get one
(BOGO), buy this get that, date and time driven
offers, quantity based offers, and
prioritization of overlapping offers, just to
name a few of the key areas of
functionality.
Retail
Pro Version
9.2 Retail
Pro International is pleased to announce the
general availability of Retail Pro 9.2 r2, the
latest iteration of the generation 9 product
line. There are now 400 customers using Version
9 worldwide.
The Retail Pro 9.2 r2 release adds
a number of feature and functionality
improvements, productivity enhancements, and
database structure updates:
·
Improvements in Global Customer Sharing
and Management
· Enhanced
Inter-Company Transfer functionality
· Choice
of Standard or Enterprise editions of the
embedded Oracle
·
Improvements in the application of
database patches (Oracle specific)
· Data
partitioning for specific data sets (Enterprise
edition only)
·
Multi-processor support (database access
routines only)
· Compiled
Java code for improved ECM/Communication
performance
· Access
to more system RAM (OS dependent)
· Support
for 64bit operating systems
· MAS90
and BusinessWorks link (now in
Beta)
PCI
Compliancy One
of the prominent questions that we receive is:
"Why must I upgrade to achieve PCI compliancy in
my retail operation?" This is a perfectly valid
question. The short answer is Retail Pro
v8.52/v9.14 or earlier will not pass a PCI
audit. Retail Pro customers must upgrade from
earlier versions of Retail Pro to be on a PCI
certified version - Retail Pro v8.6/v9.2. It is
necessary for a customer to upgrade their Retail
Pro installations to ensure their POS software
is PCI compliant, which will allow a customer to
assist in their own PCI compliancy
process.
The
PCI-SSC has very specific guidelines on
areas that must be adhered to for software to be
considered PCI compliant and certified. It is
these requirements which required additional
functionality and modifications within existing
encryption methods to ensure payment details
within Retail Pro were safeguarded in accordance
with the PCI-SSC requirements. Some of the more
specific areas are as
follows:
·
Tighter security on employee/user
access to payment details
·
Enhanced logging on the management
of security permissions
·
Increased complexity for the
encryption methods used for payment
details
Meeting the requirements set
forth by the PCI-SSC required Retail Pro
International to release updated versions of the
8 and 9 series generations of Retail Pro. In
these updated releases (Retail Pro v9.2 and
v8.6) very specific development was undertaken
to ensure the security around payment and credit
card data adheres to the requirements of the
PCI-SSC.
New
EFT Solution for Retail Pro
In
addition to the currently supported EFT
solutions using PCCharge and Shift4(support for
multiple processors), Mercury Payment Systems
and RBS Lynk, Retail Pro is releasing a new EFT
solution with direct links to First Data
Merchant Services, RBS WorldPAY and Mercury
Payment Systems. Currently, the interfaces for
both V8.6 and V9.2 are completed and progressing
through the certification process. Retail Pro is
working on these in parallel, and as they are
completed will have a limited Beta period before
generally releasing the 3 links.
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Small Biz Owners Favor New Hiring
Tax Incentives
Columbus,
Ohio (March 24, 2010)
By
WebCPA Staff
As large businesses continue to
shed workers, small businesses are feeling more
encouraged to hire, especially with recently
passed tax incentives.
According to a survey by Manta, a Web site aimed at small
businesses, more than half (58 percent) of small
business owners believe that tax incentives for
small businesses will help boost the economy.
In addition, 52 percent of small
business owners believe these tax breaks are
likely to help their individual businesses. The
HIRE Act, which was signed into law by President
Obama on March 18, exempts businesses from
paying the 6.2 percent Social Security payroll
tax until December 2010 if they hire people who
have been unemployed for 60 days or more. It
also offers employers a $1,000 credit if new
hires stay with the company for a year. In
total, the new law includes nearly $18 billion
in tax breaks.
Manta surveyed 556 small business
owners who all run companies with 100 employees
or fewer, seeking opinions on the original
proposal, which was a $5,000 tax break for
hiring new people. It found that 57 percent
would consider hiring new employees if they
could benefit from the tax break. Almost half of
these owners, 25 percent of the total
respondents, are definitely planning to hire
because of the tax incentives.
Of those that plan to hire, 58
percent will hire new employees in the areas of
sales or operations, whereas only 1 percent will
hire for senior management positions. These
plans indicate that small businesses are gaining
confidence when it comes to pursuing prospective
customers and growing their organizations.
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Fast, Bright, Quiet and
Affordable Introducing the Radiant P1515 POS
Terminal
The Radiant P1515
Point-of-Sale is the newest member in the
Radiant Systems family of open retail
platforms.
The Radiant P1515 Point-of-Sale terminal
provides an exceptional combination of
performance, reliability, flexibility and low
total cost of ownership in a compact
package.
With a bright 15-inch active matrix color
touch screen display, the P1515 excels in
providing speed of service with ease of
use.
The P1515' provides a silent operation
with
durability
and reliability, while at the same time is
economically priced.
-
Service
Customers Faster: serve customer faster
and more accurately with a value-priced POS
terminal that stands out by combining small size
with high power. Using the Intel's Atom
chipset technology, a bright display and very
fast sign-on options, the P1515 combines speed
for your customers with ease of use for your
staff.
-
Install
It Anywhere: the P1515 is tough enough
to go where you need to put it, with a rugged
enclosure and electronics.
-
Connect
It to Everything: with connections for
up to ten peripherals and different customer
display options, the Radiant P1515 can connect
directly to all the retail devices you need to
serve your customers.
-
Reduce
Your Costs: the Radiant P1515 POS
is built for non-stop sales reliability, rapid
installation, and fast return-to service.
The P1515 is completely fanless, which means
better performance, lower power consumption and
higher reliability.
The Radiant P1515 POS terminal
provides a truly unique
combination of unmatched value and
configuration flexibility that can meet the
needs of almost any retail store
installation.
With a fanless rugged design, the P1515
can be used virtually anywhere in your
operation. Choose the P1515 for a fast,
bright, cool, quiet, tough and well connected
POS terminal with the best service options
available
anywhere!
To
learn more about the affordable Radiant P1515
Point of Sale Terminal, contact our Inside Sales
Team today at (800) 305-0461 and ask for Stacey
or Andrea or E-mail us at insidesales@armsys.com.
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Sizing Up Property, Mall Stores
Try to Shrink

Baby Gap and Gap Body stores in
Dallas. In malls where Gap has multiple store
formats, the retailer could consolidate them
into a single store.
Retailers
have a new strategy to increase profits: shrink
to fit.
For
two decades, mall-based apparel companies
saturated the market, aggressively adding more
stores and building them bigger. Chastened by
the recession, however, retailers including
Gap
Inc. and AnnTaylor Stores
Corp. are poring over their holdings, looking
for stores they can cut down to size.
The
effort marks a new phase in the industry's
response to the weak economy. After consumers
snapped shut their wallets in the fall of 2008,
sending sales plummeting, retailers laid off
waves of employees and slashed inventory.
Now,
many of them see re-evaluating their real
estate, one of retailing's biggest expenses, as
a critical step on their path to recovery.
"During
the '90s era, everybody wanted a bigger box,"
says Kay Krill, AnnTaylor's chief
executive. "Now, all of us are trying to get out
of those bigger boxes."
Ms.
Krill says she is shrinking square footage at
AnnTaylor's new namesake stores by a third. Her
reasoning: "I like
productivity."
Average
sales per square foot at American malls, a
closely watched measure of retailers'
productivity, peaked in 2007 at $454,
according
to research firm Green Street Advisors Inc. By
the end of 2009, the average had fallen to $401,
wiping out five years of
progress.
Click
Here
to Continue Reading
Source:
The Wall Street Journal
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Retail Pro Tech Tips
Online
Checkout
a collection of Retail Pro Tech Tips on the
Advanced Retail Management Systems' company
website. Tech Tips are broken down by the
categories: Maintenance Tips, Trainer Tips,
Physical Inventory Tips, Report Tips and Point
of Sale Tips. Click
here
to view the Tech Tips.
If
you have suggestions for Tech Tips you would
like to see added to the site or if would like
to add your own Tech Tip, contact Pat McCright
at pat.mccright@armsys.com
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Tech Tips
Maintenance
Tip:
Trouble
with polling?
Look
at your polling logs and understand what they
are telling you.
Verify
that polling between the stores is successful
and correct any problems that could prevent a
proper polling cycle.
Verify
that all transactions made at the remotes were
properly polled to the main and
processed.
If
you are consistent about checking your polling
logs and acting on the messages in the logs then
your polling issues will be minimal. A number of
problems can be caused by over-sized or corrupt
polling logs. If you start to have issues
because you haven't been able to check your logs
for a while and they become corrupt you can
delete the logs; In the Rpro folder
delete:
Log.dat Log.dia Log.ix Logcount.dat Logcount.dia
These files can be deleted at the
Main and/or remote that is having the
issue.
For detailed information
on polling, Version 8 customers should click the
E-manuals shortcut from the opening screen in
Retail Pro and then click on Supplemental
Documentation. You can also click on the Version
8 user guide and browse to the polling section
(Chapter 15).
Version 7 customers also
have E-manuals and some of you have the entire
manual printed out. You will need to browse
through Windows Explorer to your Rpro folder and
then to the Manuals folder - if it is not there
then it will be on your Version 7 Rpro
CD. |
Tell another retail store that is
looking for a Point of Sale system about
Advanced Retail Management Systems. When
you refer a retailer to us that participates in
a 1 hour web presentation for Retail Pro,
CounterPoint or Microsoft RMS, we will send you
$100 - it's that simple! Register
your referral today. Call Susie Carmen
today at (303) 738-1800 Ext 357
or E-mail her at susie.carmen@armsys.com
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Personal touches are key to
customer
service
Dear Karen: Do you
have tips on how my company can improve customer
service?
Answer: Personalize
interactions with your customers: Call them by
name, ask about their families, suggest
purchases for them. Be on time for appointments,
when answering inquiries and with your
shipments.
"Make sure that the
first and final elements of your customer
interactions are particularly well-engineered,
because they are going to stick in the
customer's memory," said Micah Solomon,
co-author of the book, "Exceptional Service,
Exceptional Profit."
Hire "people persons" who smile
frequently to be the face of your company, and
train employees to have great attitudes and use
proper words when interacting with your
customers.
Source:
Los Angeles
Times
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