The Retail Vantage
April 2010
Retailpro
In This Issue
Retail Results Update
Small Biz Owners Favor New Hiring Tax Incentives
Introducing the Radiant P1515 POS Terminal
Sizing Up Property
Retail Pro Tech Tips Online
Tech Tips
Referral Program
Personal touches are key
 
 
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Join Our Mailing List
Retail Pro Update
 
 
In an effort to keep you informed on the new versions of Retail Pro and the ongoing development, the following is an update on Retail Pro Version 8.6, Version 9.3, PCI Compliancy and the new Electronic Funds Transfer (EFT) module soon to be released for Retail Pro. If you have any questions or would like more information, please contact our Inside Sales Team today at (800) 305-0461 and ask for Stacey or Andrea or E-mail us at insidesales@armsys.com.
 
Version 8 or Version 9?
Many customer ask: is Version 8 the right choice for my business or Version 9? Version 8.6, with its ongoing development, is a very stable version and suits the needs of most of our customers. Like any larger software application, you may only be using a small portion of the features available in Version 8.6 and with additional training your business could benefit by the powerful features that are available. Version 9.2, with its imbedded Oracle 11g database and robust feature set, is a good choice for larger customers or customers that have special requirements that are only available in the 9 Series. In many cases, Version 9 requires updating to more powerful servers and workstations with faster CPU speed, more RAM and additional Hard Drive space. 
 
Retail Pro Version 8.6
Retail Pro version 8.6 has now been released for about 9 months and we have successfully updated over 100 customers. There are currently 1,200 customers using Version 8.6 worldwide. The next release of Version 8.6, which is currently in Beta, is expected to be General Release May, 2010. Among other features, the next release of Version 8.6 will include a Promotions Module. The Retail Pro Version 8.6 Promotions module will provide the ability to create industry standard promotions such as buy one get one (BOGO), buy this get that, date and time driven offers, quantity based offers, and prioritization of overlapping offers, just to name a few of the key areas of functionality. 
 
Retailpro
Retail Pro Version 9.2
Retail Pro International is pleased to announce the general availability of Retail Pro 9.2 r2, the latest iteration of the generation 9 product line. There are now 400 customers using Version 9 worldwide. 
 
The Retail Pro 9.2 r2 release adds a number of feature and functionality improvements, productivity enhancements, and database structure updates:
·  Improvements in Global Customer Sharing and Management
·  Enhanced Inter-Company Transfer functionality
·  Choice of Standard or Enterprise editions of the embedded Oracle
·  Improvements in the application of database patches (Oracle specific)
·  Data partitioning for specific data sets (Enterprise edition only)
·  Multi-processor support (database access routines only)
·  Compiled Java code for improved ECM/Communication performance
·  Access to more system RAM (OS dependent)
·  Support for 64bit operating systems
·  MAS90 and BusinessWorks link (now in Beta)
 
PCI Compliancy
One of the prominent questions that we receive is: "Why must I upgrade to achieve PCI compliancy in my retail operation?" This is a perfectly valid question. The short answer is Retail Pro v8.52/v9.14 or earlier will not pass a PCI audit. Retail Pro customers must upgrade from earlier versions of Retail Pro to be on a PCI certified version - Retail Pro v8.6/v9.2. It is necessary for a customer to upgrade their Retail Pro installations to ensure their POS software is PCI compliant, which will allow a customer to assist in their own PCI compliancy process. 
 
The PCI-SSC has very specific guidelines on areas that must be adhered to for software to be considered PCI compliant and certified. It is these requirements which required additional functionality and modifications within existing encryption methods to ensure payment details within Retail Pro were safeguarded in accordance with the PCI-SSC requirements. Some of the more specific areas are as follows:
·  Tighter security on employee/user access to payment details
·  Enhanced logging on the management of security permissions
·  Increased complexity for the encryption methods used for payment   details 
 
Meeting the requirements set forth by the PCI-SSC required Retail Pro International to release updated versions of the 8 and 9 series generations of Retail Pro. In these updated releases (Retail Pro v9.2 and v8.6) very specific development was undertaken to ensure the security around payment and credit card data adheres to the requirements of the PCI-SSC.
 

 

New EFT Solution for Retail Pro
In addition to the currently supported EFT solutions using PCCharge and Shift4(support for multiple processors), Mercury Payment Systems and RBS Lynk, Retail Pro is releasing a new EFT solution with direct links to First Data Merchant Services, RBS WorldPAY and Mercury Payment Systems. Currently, the interfaces for both V8.6 and V9.2 are completed and progressing through the certification process. Retail Pro is working on these in parallel, and as they are completed will have a limited Beta period before generally releasing the 3 links. 

 

Small Biz Owners Favor New Hiring Tax Incentives

Columbus, Ohio (March 24, 2010)
By WebCPA Staff 
 

As large businesses continue to shed workers, small businesses are feeling more encouraged to hire, especially with recently passed tax incentives.

 

According to a survey by Manta, a Web site aimed at small businesses, more than half (58 percent) of small business owners believe that tax incentives for small businesses will help boost the economy.

 

In addition, 52 percent of small business owners believe these tax breaks are likely to help their individual businesses. The HIRE Act, which was signed into law by President Obama on March 18, exempts businesses from paying the 6.2 percent Social Security payroll tax until December 2010 if they hire people who have been unemployed for 60 days or more. It also offers employers a $1,000 credit if new hires stay with the company for a year. In total, the new law includes nearly $18 billion in tax breaks.

 

Manta surveyed 556 small business owners who all run companies with 100 employees or fewer, seeking opinions on the original proposal, which was a $5,000 tax break for hiring new people. It found that 57 percent would consider hiring new employees if they could benefit from the tax break. Almost half of these owners, 25 percent of the total respondents, are definitely planning to hire because of the tax incentives.

 

Of those that plan to hire, 58 percent will hire new employees in the areas of sales or operations, whereas only 1 percent will hire for senior management positions. These plans indicate that small businesses are gaining confidence when it comes to pursuing prospective customers and growing their organizations. 

 
 
 
Fast, Bright, Quiet and Affordable
Introducing the Radiant P1515 POS Terminal 
 
 
 
Radiant LogoThe Radiant P1515 Point-of-Sale is the newest member in the Radiant Systems family of open retail platforms.  The Radiant P1515 Point-of-Sale terminal provides an exceptional combination of performance, reliability, flexibility and low total cost of ownership in a compact package.  With a bright 15-inch active matrix color touch screen display, the P1515 excels in providing speed of service with ease of use.  The P1515' provides a silent operation with
durability and reliability, while at the same time is economically priced.
 
  • Service Customers Faster: serve customer faster and more accurately with a value-priced POS terminal that stands out by combining small size with high power.  Using the Intel's Atom chipset technology, a bright display and very fast sign-on options, the P1515 combines speed for your customers with ease of use for your staff.
  • Install It Anywhere: the P1515 is tough enough to go where you need to put it, with a rugged enclosure and electronics.
  • Connect It to Everything: with connections for up to ten peripherals and different customer display options, the Radiant P1515 can connect directly to all the retail devices you need to serve your customers.
  • Reduce Your Costs:  the Radiant P1515 POS is built for non-stop sales reliability, rapid installation, and fast return-to service.  The P1515 is completely fanless, which means better performance, lower power consumption and higher reliability.
 

 
The Radiant P1515 POS terminal provides a truly unique
Radiant
combination of unmatched value and configuration flexibility that can meet the needs of almost any retail store installation.  With a fanless rugged design, the P1515 can be used virtually anywhere in your operation.  Choose the P1515 for a fast, bright, cool, quiet, tough and well connected POS terminal with the best service options available anywhere!  
 

To learn more about the affordable Radiant P1515 Point of Sale Terminal, contact our Inside Sales Team today at (800) 305-0461 and ask for Stacey or Andrea or E-mail us at insidesales@armsys.com. 

 
 
Sizing Up Property, Mall Stores Try to Shrink
 
Sizing Up

Baby Gap and Gap Body stores in Dallas. In malls where Gap has multiple store formats, the retailer could consolidate them into a single store.

Retailers have a new strategy to increase profits: shrink to fit.

For two decades, mall-based apparel companies saturated the market, aggressively adding more stores and building them bigger. Chastened by the recession, however, retailers including Gap Inc. and AnnTaylor Stores Corp. are poring over their holdings, looking for stores they can cut down to size.

The effort marks a new phase in the industry's response to the weak economy. After consumers snapped shut their wallets in the fall of 2008, sending sales plummeting, retailers laid off waves of employees and slashed inventory.

Now, many of them see re-evaluating their real estate, one of retailing's biggest expenses, as a critical step on their path to recovery.

"During the '90s era, everybody wanted a bigger box," says Kay Krill, AnnTaylor's chief executive. "Now, all of us are trying to get out of those bigger boxes."

Ms. Krill says she is shrinking square footage at AnnTaylor's new namesake stores by a third. Her reasoning: "I like productivity."

Average sales per square foot at American malls, a closely watched measure of retailers' productivity, peaked in 2007 at $454, according to research firm Green Street Advisors Inc. By the end of 2009, the average had fallen to $401, wiping out five years of progress.

Click Here to Continue Reading

Source: The Wall Street Journal

 
 

Retail Pro Tech Tips Online

 

Checkout a collection of Retail Pro Tech Tips on the Advanced Retail Management Systems' company website.  Tech Tips are broken down by the categories: Maintenance Tips, Trainer Tips, Physical Inventory Tips, Report Tips and Point of Sale Tips.  Click here to view the Tech Tips.

 

If you have suggestions for Tech Tips you would like to see added to the site or if would like to add your own Tech Tip, contact Pat McCright at pat.mccright@armsys.com

 
 
Tech Tips
Tech Tips

Maintenance Tip:

Trouble with polling?

 

Look at your polling logs and understand what they are telling you.

Verify that polling between the stores is successful and correct any problems that could prevent a proper polling cycle.

Verify that all transactions made at the remotes were properly polled to the main and processed.

 

If you are consistent about checking your polling logs and acting on the messages in the logs then your polling issues will be minimal. A number of problems can be caused by over-sized or corrupt polling logs. If you start to have issues because you haven't been able to check your logs for a while and they become corrupt you can delete the logs; In the Rpro folder delete:

Log.dat
Log.dia
Log.ix
Logcount.dat
Logcount.dia

 

These files can be deleted at the Main and/or remote that is having the issue.


For detailed information on polling, Version 8 customers should click the E-manuals shortcut from the opening screen in Retail Pro and then click on Supplemental Documentation. You can also click on the Version 8 user guide and browse to the polling section (Chapter 15).

Version 7 customers also have E-manuals and some of you have the entire manual printed out. You will need to browse through Windows Explorer to your Rpro folder and then to the Manuals folder - if it is not there then it will be on your Version 7 Rpro CD.
 

Refer a Retailer

 Tell another retail store that is looking for a Point of Sale system about Advanced Retail Management Systems.  When you refer a retailer to us that participates in a 1 hour web presentation for Retail Pro, CounterPoint or Microsoft RMS, we will send you $100 - it's that simple!
 
Register your referral today.  Call Susie Carmen today at (303) 738-1800 Ext 357 or E-mail her at
susie.carmen@armsys.com
 

 


 

Personal touches are key to customer service
 
By Karen E. Klein 
 
 
Dear Karen: Do you have tips on how my company can improve customer service?
 
Answer: Personalize interactions with your customers: Call them by name, ask about their families, suggest purchases for them. Be on time for appointments, when answering inquiries and with your shipments.
 
"Make sure that the first and final elements of your customer interactions are particularly well-engineered, because they are going to stick in the customer's memory," said Micah Solomon, co-author of the book, "Exceptional Service, Exceptional Profit."
 

Hire "people persons" who smile frequently to be the face of your company, and train employees to have great attitudes and use proper words when interacting with your customers.
 

Source: Los Angeles Times
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