The Retail Vantage
April 2010
CounterPoint Logo
In This Issue
Introducing the Radiant P1515 POS Terminal
Small Biz Owners Favor New Hiring Tax Incentives
Get the Competitive Edge
Sizing Up Property
Tech Tips
Referral Program
Personal touches are key to customer service
 
 
Quick Links...
 
 
 
Join Our Mailing List
Fast, Bright, Quiet and Affordable
Introducing the Radiant P1515 POS Terminal 
 
 
 
Radiant LogoThe Radiant P1515 Point-of-Sale is the newest member in the Radiant Systems family of open retail platforms.  The Radiant P1515 Point-of-Sale terminal provides an exceptional combination of performance, reliability, flexibility and low total cost of ownership in a compact package.  With a bright 15-inch active matrix color touch screen display, the P1515 excels in providing speed of service with ease of use.  The P1515' provides a silent operation with
durability and reliability, while at the same time is economically priced.
 
  • Service Customers Faster: serve customer faster and more accurately with a value-priced POS terminal that stands out by combining small size with high power.  Using the Intel's Atom chipset technology, a bright display and very fast sign-on options, the P1515 combines speed for your customers with ease of use for your staff.
  • Install It Anywhere: the P1515 is tough enough to go where you need to put it, with a rugged enclosure and electronics.
  • Connect It to Everything: with connections for up to ten peripherals and different customer display options, the Radiant P1515 can connect directly to all the retail devices you need to serve your customers.
  • Reduce Your Costs:  the Radiant P1515 POS is built for non-stop sales reliability, rapid installation, and fast return-to service.  The P1515 is completely fanless, which means better performance, lower power consumption and higher reliability.
 

 
The Radiant P1515 POS terminal provides a truly unique
Radiant
combination of unmatched value and configuration flexibility that can meet the needs of almost any retail store installation.  With a fanless rugged design, the P1515 can be used virtually anywhere in your operation.  Choose the P1515 for a fast, bright, cool, quiet, tough and well connected POS terminal with the best service options available anywhere!  
 
To learn more about the affordable Radiant P1515 Point of Sale Terminal, contact Rob Freda at (800) 305-0461 Ext 311 or E-mail him at rob.freda@armsys.com
 

Small Biz Owners Favor New Hiring Tax Incentives

Columbus, Ohio (March 24, 2010)
By WebCPA Staff 
 

As large businesses continue to shed workers, small businesses are feeling more encouraged to hire, especially with recently passed tax incentives.

 

According to a survey by Manta, a Web site aimed at small businesses, more than half (58 percent) of small business owners believe that tax incentives for small businesses will help boost the economy.

 

In addition, 52 percent of small business owners believe these tax breaks are likely to help their individual businesses. The HIRE Act, which was signed into law by President Obama on March 18, exempts businesses from paying the 6.2 percent Social Security payroll tax until December 2010 if they hire people who have been unemployed for 60 days or more. It also offers employers a $1,000 credit if new hires stay with the company for a year. In total, the new law includes nearly $18 billion in tax breaks.

 

Manta surveyed 556 small business owners who all run companies with 100 employees or fewer, seeking opinions on the original proposal, which was a $5,000 tax break for hiring new people. It found that 57 percent would consider hiring new employees if they could benefit from the tax break. Almost half of these owners, 25 percent of the total respondents, are definitely planning to hire because of the tax incentives.

 

Of those that plan to hire, 58 percent will hire new employees in the areas of sales or operations, whereas only 1 percent will hire for senior management positions. These plans indicate that small businesses are gaining confidence when it comes to pursuing prospective customers and growing their

organizations. 

 
 
 
Get the Competitive Edge with Mobile Retailing for CounterPoint SQL
 
Mobile Inventory  
Advanced Retail Management Systems has teamed up with 2B Solutions to provide you with a complete mobile inventory and store management solution.  Join a live web conference demonstration, led by one of our product experts, and learn about the 2B-Inventory solution for CounterPoint SQL.  The 2B-Inventory solution allows for wireless or batch processing and is designed for retailers of all sizes who want the flexibility of using a hand-held device with a barcode scanner to manage their store and inventory from one easy to use mobile application.  2B-Inventory will improve efficiency, accuracy and customer service by providing you with access to inventory and customer data wherever you are!  
 
2B Mobile Inventory Management for CounterPoint includes: 
  • Item Manager: Quick and easy access to item information - even check quantities at other locations!  View items details such as current stock quantity, price, margin, SKU, description, department, category, bin and last sale date.  Item edit and real-time lookup included.
            
  • Physical Inventory: Scan the barcode of inventory items to record actual store quantities.  Quickly transfer scanned information from 2B-Inventory to Counterpoint to calculate differences in recorded and actual inventory.  
           
  • Receiving / Transfer In: Scan items (or manually enter item code for items with no barcode) and enter quantities received (including serialized inventory).  Multiple options for receiving inventory include: auto-PO reconciliation, choose a PO or choose a supplier.  
     
  • Transfers: Simplify the task of issuing and requesting transfers in multi-location environments.  Simply chose a to and from location and add items by scanning a barcode, entering an item number manually, or searching for an item.  Create quick transfers and transfer requests. 
         
  • Mobile Tickets / Orders: Enter customer, items, and quantities.  Use the one click transfer to update your point of sale database with the customer and ticket information.  Recall ticket or order from the point of sale to complete the transaction.  If customer is selected, price rules will automatically apply!
            
  • Purchase Requests: create a purchase request based on the supplier you chose or let 2B-Inventory create the purchase request(s) based on the items primary vendor.  Chose your preference and begin scanning items...2B-Inventory will do the rest!  

Sign up today for one of our upcoming webinars listed below and find out how 2B-Inventory can save you time, increase accuracy and give you the competitive edge!  

 
                                                    All times are US/Mountain
Product                    Date             Time                            Sign-up   
2B Mobile Inventory    04/1/10         11:00 AM - 12:00 PM      
Register
2B Mobile Inventory    04/6/10         11:00 AM - 12:00 PM      Register
 

For questions, or if you want to register by phone, Contact Susie Carmen at (800) 305-0461 Ext. 357 or E-mail her at Susie.Carmen@armsys.com 


Microsoft Certified Mobile Solution
AT&T network devCentral certified solution
2B Solutions
Sizing Up Property, Mall Stores Try to Shrink
 
Sizing Up

Baby Gap and Gap Body stores in Dallas. In malls where Gap has multiple store formats, the retailer could consolidate them into a single store.

Retailers have a new strategy to increase profits: shrink to fit.

For two decades, mall-based apparel companies saturated the market, aggressively adding more stores and building them bigger. Chastened by the recession, however, retailers including Gap Inc. and AnnTaylor Stores Corp. are poring over their holdings, looking for stores they can cut down to size.

The effort marks a new phase in the industry's response to the weak economy. After consumers snapped shut their wallets in the fall of 2008, sending sales plummeting, retailers laid off waves of employees and slashed inventory.

Now, many of them see re-evaluating their real estate, one of retailing's biggest expenses, as a critical step on their path to recovery.

"During the '90s era, everybody wanted a bigger box," says Kay Krill, AnnTaylor's chief executive. "Now, all of us are trying to get out of those bigger boxes."

Ms. Krill says she is shrinking square footage at AnnTaylor's new namesake stores by a third. Her reasoning: "I like productivity."

Average sales per square foot at American malls, a closely watched measure of retailers' productivity, peaked in 2007 at $454, according to research firm Green Street Advisors Inc. By the end of 2009, the average had fallen to $401, wiping out five years of progress.

Click Here to Continue Reading

Source: The Wall Street Journal

Tech Tips
Tech Tips

CounterPoint SQL now allows you to define "BOGO" (e.g., "buy one, get one free" or "buy one, get one for 50% off") and "twofer" (e.g., "2 for $1.00" or "3 for $5.00") price rules for individual items or groups of items. You can also use BOGO/twofer price rules to define "stepped" or "copy shop" pricing (e.g., buy the first 10 for $.10, the next 10 for $.09, and so forth), along with a variety of similar pricing schemes that allow items sold in specific quantities to be given different per-unit prices.

This feature provides much greater pricing flexibility than was available in previous versions, allowing you to easily offer your customers a broad range of common pricing scenarios.

 
Refer a Retailer

 Tell another retail store that is looking for a Point of Sale system about Advanced Retail Management Systems.  When you refer a retailer to us that participates in a 1 hour web presentation for Retail Pro, CounterPoint or Microsoft RMS, we will send you $100 - it's that simple!
 
Register your referral today.  Call Susie Carmen today at (303) 738-1800 Ext 357 or E-mail her at
susie.carmen@armsys.com
 

 


 

Personal touches are key to customer service
 
By Karen E. Klein 
 
 
Dear Karen: Do you have tips on how my company can improve customer service?
 
Answer: Personalize interactions with your customers: Call them by name, ask about their families, suggest purchases for them. Be on time for appointments, when answering inquiries and with your shipments.
 
"Make sure that the first and final elements of your customer interactions are particularly well-engineered, because they are going to stick in the customer's memory," said Micah Solomon, co-author of the book, "Exceptional Service, Exceptional Profit."
 

Hire "people persons" who smile frequently to be the face of your company, and train employees to have great attitudes and use proper words when interacting with your customers.
 

Source: Los Angeles Times
Advanced Retail Management Systems | 8100 Southpark Way, Unit A-10 | Littleton | CO | 80120