2008 Global Retail Pro User Conference

Anyone who uses Retail Pro to support their organization, manage/operate their company, or are interested in hearing more about Retail Pro's product will find this year's conference highly informative and a must attend event! Read more to find out why...

When:
September 14, 2008 - September 16, 2008

Where: 
Hard Rock Hotel San Diego
Corner of 5th Avenue & L Street
207 5th Avenue
San Diego, CA 92101

To register visit http://www.retailpro.com/2008uc/.  

Tech Tip: 

Pro Tip: Using SOs to Write Customer Quotes

You can easily write and submit quotes for goods or services to customers, without committing the items or service, by using registry SOs for this purpose. Design your SO form and print design files to include the information fields you need. When a customer accepts a quote, use the copy feature to quickly transfer the quoted sale to an active Customer Order SO. The "Quote SO" (registry SO) can then be deleted.

$500 for 5 Minutes

Receive $500 credit on account or 4 Client Service hours every time you refer a new customer that purchases Retail Pro.

Retail Pro has grown to be the premier Inventory Control / POS software for small to mid-tier retailers. Whether you know a single store or a 100 store chain, Retail Pro provides the technology for retailers to excel.

Call your sales person today at 800-305-0461 or click here to complete the form to refer another retailer and start earning valuable rewards! 

Stay on top of buyers' needs and preferences

Stephen L. Rosenstein | Tips for Entrepreneurs 
June 29, 2008   Baltimoresun.com

Consumers tend to view themselves as highly informed about what constitutes quality and value. As a small business retailer, you must take steps to stay on top of your customers' needs, preferences and motivations.

In a retail environment, the customer's perception of your products and services begins with your sales personnel. Their knowledge, attentiveness and ability to communicate are the first and most lasting impressions most customers will have of your store.

Your sales and return policies should also reflect the buying habits of your customers. A no-questions-asked policy might be appropriate for some merchandise, while a store credit may be the only viable alternative for others. Make sure these policies are clear and consistent.

Successful retailers understand the need for dealing with suppliers that stand behind their merchandise. Seek out those vendors that will guarantee any item for store credit if the customer is not satisfied. It allows both of you to preserve your respective reputation for quality.

Keep up-to-date on reports about dissatisfaction with certain products or manufacturers; having reliable information can only increase your stature as someone customers can trust.

Also, keep in mind mobility of your customer base. Because people move in and out of a store's market area, you will always need to introduce yourself to someone new. Design your promotion strategy to get the attention of new customers and remind old ones that you are there when needed.

Stephen L. Rosenstein is co-chairman of the Greater Baltimore SCORE Chapter No. 3.

http://www.baltimoresun.com/business/investing/bal-bz.ml.biztip29jun29,0,5769861.column