The Retail Vantage
August 2010
Retailpro
In This Issue
Top 10 back-to-school trends
Tech Tips
Prevent Fraud
ARMS on Facebook
Referral Program
Price-Point Politics
 
 
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Top 10 back-to-school trends for 2010
By Ellen Davis, VP and NRF spokesperson 
 
NRF's back-to-school and back-to-college surveys were released several weeks ago. The bottom line? There's good news, and there's really good news: back-to-college spending will remain unchanged (remember, it stayed strong a year ago when the bottom fell out pretty much everywhere else) and back-to-school spending will bounce back to '08 levels. All told, spending for BTC and BTS will bring in about $67 billion, once you add in our new college categories of food, personal care and gift cards.

While the overarching numbers are always important, they only tell part of the story. Here are some of the most interesting trends and nuggets I found when digging through the full report of data, provided by our partners at BIGresearch.
  
#1: Think K-12 is the big kahuna? Think again. I'm all about the younger ones - who isn't? But with this huge focus on traditional back-to-school spending, we're kind of missing the boat. For years, we've seen college spending outpace that of younger students and parents, though this group is almost an afterthought among reporters, analysts, and even some retailers. Why should we be paying more attention? Here's a statistic that will blow you away: Spending on back-to-college merchandise ($45.8 billion) is twice as high as spending on back to school ($21.4 billion). Memo for the future: Ignore the post-high school crowd at your own peril - they've got money to spend!

#2: Don't discount dads! In retail, we're always talking about women: how much they spend, where they shop, ways to get their attention. But when it comes to back-to-school spending this year, dads are where the money is. According to our survey, dads of children in grades K-12 will spend $671 on clothing, shoes, electronics and school supplies. (Moms, on the flip side, will spend $545, or 25% less.) That's good news for department stores, specialty stores and online retailers, where dads are more likely to shop. What's the reason? Could be that dads are feeling a little more confident in the economy, aren't planning to go all over town looking for the best deal, or just have a harder time saying no to their kids than moms. Whatever the reason, an emphasis on dads this year could pay off in a big way.

Continue Reading: http://blog.nrf.com/2010/07/29/top-10-trends-for-back-to-school-this-year/ 
 
 
Source:
National Retail Federation - Retail's BIG Blog
 
 
Tech Tips 
 

Tech Tips

Equipment Maintenance

Defragment your hard drives at least once a month. This will keep your hard drive healthy and prevent crashes. It will also help with speed.

Never unplug peripherals from the computer when it is powered up. Unplugging with the power on can short out the connector socket or the motherboard.

The only exception to this rule is if you know a peripheral is "hot pluggable". If you do not know what "hot pluggable" means then ignore this exception.  
 

Prevent Fraud in Your Business
 
Forewarn would-be employees about your background checks, verify résumé facts, check references-and provide a way to report unethical behavior anonymously

 
 
Small employers suffer the most the when it comes to business fraud. Those with fewer than 1,000 employees lose an average of $150,000 per fraud case, while larger companies lose $71,000, according to the Association of Certified Fraud Examiners. Ken Springer, a former special agent in the FBI, has investigated hundreds of fraud cases in small companies over the past 25 years. Springer, 56, is founder and president of Corporate Resolutions, a New York investigations and consulting firm that examines, among other things, misappropriation of assets, intellectual property theft, and employee backgrounds for businesses here and overseas. He spoke with Bloomberg Businessweek's Lauren Hatch about the types of fraud that are flourishing in small businesses and what management can do to prevent financial loss. Edited excerpts of their conversation follow.

Lauren Hatch: What is the most prevalent type of fraud affecting small businesses today?

Ken Springer: I think the biggest fraud we see is check tampering, at least, that's probably the biggest way people get hurt.
It's because no one's watching the cookie jar. In the 19 years I've had this company, we've done a lot of fraud investigations at small to midsize businesses. We've seen they don't want to spend the money to put controls in place that bigger companies have. For instance, some smaller companies don't want to pay the money to have an annual audit, but when you have an audit, there are checks and balances so that people can't commit fraud as easily. Some smaller companies also don't want to spend money to do background checks on their staff. If people did background checks on their employees, a lot of problem employees would go elsewhere.

Continue Reading: http://www.businessweek.com/smallbiz/content/jul2010/sb20100723_
 52977.htm
 

Source: Bloomberg BusinessWeek
 
 
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By being a fan of ARMS, you will receive information about your software including special "web only" tips & tricks that won't be given elsewhere. You'll be among the first to learn about new release and features, training opportunities, and links to interesting information on the web. Connect with the ARMS staff and our customers!

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Refer a Retailer

 Tell another retail store that is looking for a Point of Sale system about Advanced Retail Management Systems.  When you refer a retailer to us that participates in a 1 hour web presentation for Retail Pro, CounterPoint or Microsoft RMS, we will send you $100 - it's that simple!
 
Register your referral today.  Call Susie Carmen today at (303) 738-1800 Ext 357 or E-mail her at
susie.carmen@armsys.com
 

 


 

Price-Point Politics
By ANNE KADET
 
If you live in Manhattan, what's a surefire way to get a discount on your morning coffee at Starbucks? Get up an hour early, take the A train to downtown Brooklyn and voila, you'll see savings on your large (I refuse to say "venti"!) coffee. You'll also pay less than you would in Manhattan for treats such as caffé latte and lemon poundcake.


Price-Point Politics

Traveling between boroughs is a good way to find different prices on view for the same products at various chain stores.
 

Manhattanites have long taken the other-borough discount for granted. Whether it's dinner, a pedicure or a new pair of shoes, the price is dictated largely by the shopkeeper's rent. Manhattan includes some of the costliest retail space on the planet, and when a merchant's paying $600 a square foot on Fifth Avenue, he can't sell doughnuts for the same price as the guy paying $25 in Bay Ridge.

But costs aren't the only factor that retailers consider when they set prices-they also know that shoppers in certain locations are simply wiling to pay more. Turns out, a growing number of chain stores are using sophisticated software to predict, store by store and item by item, how demand responds to changes in price. A retailer can calculate in advance whether raising fruit prices in Store 504 will boost profits or produce a heap of rotten bananas. It's a national trend-the strategy has been adopted by about 10% of the major chains, says Verlin Youd, senior VP at retail-software provider SAP.

But the finagling is easier to spot here in New York, where shoppers frequent multiple locations within the same chain. And surprisingly enough, it isn't always Manhattanites who are paying top dollar.

Starbucks is a prime example. During the past year, the chain started adjusting prices on a store-by-store basis, based on demand for different products, says Matthew DiFrisco, restaurant analyst for Oppenheimer. That's why you'll see higher prices for lattes and espressos in Midtown than in Harlem, for example, and why muffins run an extra 10 cents up in Marble Hill. (Starbucks calls this "a strategic approach to pricing for the benefit of both customers and shareholders.") Meanwhile, the chain maintains consistent pricing on high-profile items like the small coffee, where a price hike could drive frugal customers straight into the arms of arch-rival Dunkin'. You'll pay $1.70 for a tall Pike Place Roast, it seems, no matter what location you hit.

Continue Reading: http://online.wsj.com/article/SB1000142405274870346730457538306
 220539180.html?mod=dist_smartbrief
 
Source: The Wall Street Journal
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