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Final
Reminder, Limited Seating, Register
Today!
Thursday
August 11, 2011
9:00am-5:00pm
Littleton,
Colorado
You
are cordially invited to attend our FREE
training workshop
 Advanced Retail
Management Systems (ARMS) is hosting its annual
Customer Summit August
11th. The theme of
this year's event is "Synergize", co-operating,
working together and interacting to increase
your use and understanding of CounterPoint
SQL.
ARMS
trainers and guest speakers from Radiant
Systems, Coalfire and RMSA will be presenting
topics to include: Using CounterPoint's Price
Sheets for Markdowns and using Price Rules for
Discounts, Tips for Taking Physical Inventory,
CounterPoint's Dashboard, and what you need to
know about PCI
Compliancy.
This year we are
also offering one-to-one meetings with a
CounterPoint SQL trainer or technician to answer
your specific questions.When we confirm your
reservation for the event, you will have the
opportunity to reserve a 15 minute meeting and
submit your questions in advance.
The
cost to attend the Customer Summit and to
reserve an appointment for a one-to-one meeting
is FREE with a current CounterPoint SQL
Subscription Service Plan (CSS).
If you do not have a current CSS, the
cost to attend the meeting and to reserve a
one-to-one meeting is $100.00 for the first
person and $50.00 for each additional attendee
per company.
Come
meet the staff from ARMS and Radiant Systems -
network with other retail customers and our
vendors. Lunch will be provided as well as
refreshments throughout the day.
Seating
is limited, Click here to register
today, or call Susie Carmen at (800) 305-0461,
Ext. 357. Please RSVP by July
29th 2011. We look
forward to seeing you at Customer Summit
2011.
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Retailers May Push
Consumers' Limits This Back-To-School
Season
By
Karen Talley
Of
DOW JONES NEWSWIRES
NEW
YORK -(Dow Jones)- Retailers are walking a
tightrope this month as the back-to-school
selling season gets under way, trying to balance
higher merchandise costs against consumers who
are used to promotions and uncertain because of
the rocky economy.
Retailers
and apparel makers are looking to raise prices
10% to 15% for products including jeans,
t-shirts, sheets and towels because of the surge
in cotton and other raw material prices.
However, many will try to spread the pain across
the entire chain, with suppliers, retailers and
customers taking a hit.
Back-to-school
shopping, which traditionally runs July through
Labor Day, is usually the second-biggest buying
season of the year. Last year, consumers spent
$55.1 billion on everything from pens and
backpacks to pants and sweaters, the National
Retail Federation said. They spent $462 billion
during the Christmas holidays in
2010.
"The
stakes are very high," said Adrienne Tennant,
retail analyst at Janney Capital Markets.
"Retailers must pass along cost increases to a
consumer that is very used to a promotional
environment."
The
back-to-school season will have an effect on
third-quarter earnings and margins, as well as
help set the tone for the key end-of-the-year
holiday shopping period.
Continue
Reading: http://www.nasdaq.com/aspx/stock-market-news-story.aspx?storyid=201107141512dowjonesdjonline000557&title=retailers-may-push-consumerslimits-this-back-to-school-season
Source:
Nasdaq.com |
CounterPoint
8.4.3 Now Available with Many New
Features
CounterPoint
SQL Version 8.4.3* Service Pack has been
released with even more enhancements and
updates. The following new features are included
in this latest service pack.
· System
o Blind
carbon copying e-mailed receipts and reports
o Microsoft
SQL Server 2008 R2 Express Support
o Updating
e-mail addresses "on the fly"
o Printing
Radiant (.rdlc) receipts outside of Point of
Sale
o Sending
receipts and reports to multiple e-mail
addresses · Point of Sale
o Validated
returns in offline mode
o Validated
returns at remote sites
o Accepting
validated returns from other stores
o Allowing validated returns for
customers not on file
· Order
Management
o Processing
partial Orders
o Processing special
order lines
o Security settings
· Inventory
o Prices
report in landscape format
o Inventory
Availability report enhancements
o Creating item number barcodes for
merged items
· Customers
o Designating
default e-mail addresses
o Opting out
of CustomerConnect messages
· Purchasing
o Designating
default e-mail addresses
o Viewing
customer orders from Change Orders
· Sales
history
o Viewing
sales history by month
· 100+
additional updates and enhancements
o For
specific details on all the updates available in
8.4.3, please go to the CounterPoint SQL
Software Updates section of our product website
- http://www.counterpointpos.com/support/software_cpsql.htm
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5
Common Customer Service
Pitfalls
 Making
customers happy and creating a loyal clientele
doesn't have to be costly. Simply avoiding some
common customer service mistakes can make a big
impact on sales.
We talked to small
business owners and experts about some of the
common customer service mistakes small
businesses make:
Failing to
Listen
Business
owners often start by explaining all the
services their business offers without waiting
to hear what the customer needs. Address the
customer's needs off the bat instead of
overwhelming them with all the products and
services that the business offers, says Beth
Goldstein, a small business advisor and founder
of Marketing Edge Consulting Group in Boston.
"There should be a dialogue between you and the
customer," Goldstein says.
Using
Technical Jargon
Goldstein
says using jargon is common for businesses that
offer technical services like car or computer
repair. Many customers aren't familiar with the
jargon associated with the technical products
and feel lost and confused with all the
terminology. Customers feel more comfortable
using your service when you use terms they
understand.
Continue
Reading: Click
Here
Source:
NFIB.com
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July
8, 2011, Littleton Colorado, Advanced
Retail Management Systems
(ARMS)
announced today they will be exhibiting at the
Super Zoo Show, September
13, 14, and 15, 2011
at Mandalay Bay, Las Vegas, NV.The Super
Zoo Show is the largest conference and tradeshow
specifically for retailers involved in the Pet
Industry.
Andrea
Ellerbrock, Senior Sales Consultant, will be in
booth #2013. She is looking forward to meeting
customers with an opportunity to discuss and
demo CounterPoint SQL by Radiant Systems, for
Point of Sale-Inventory Control.
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Maximize the Reliability of your
POS
Advanced
Retail Management Systems is a provider of Oneac
power protection solutions Learn More.
Uninteruptable Power Supplies (UPS) with
Line Conditioning from Oneac come in a variety
of sizes to protect servers, single computers,
and multiple devices depending on your
needs. Click
here to view
a four-minute video, hosted by ONEAC national
sales director, Mike Czarnecki, that
demonstrates the difference an ONEAC power
conditioner can make in overall power quality
and in the protection of mission-critical
electronics from harmful power
disturbances. For a quote on a UPS for
your business contact your Account Manager today
at (800) 305-0461.
|
Advanced Retail Management
Systems
Referral
Rewards
$100 for You and
$100 for the Retailer You
Refer!
 Here's how it
works:
1.
Let
us know the name and contact information for
another retail company that is looking for a POS
system and receive a $100 Visa Gift card that
can be used anywhere Visa debit cards are
accepted.
2. Once the referred retailer
participates in a 1 hour web presentation for
CounterPoint, Retail Pro or Microsoft RMS they
will also receive a $100 Visa Gift
Card.
Contact us today with your
referral. Call Susie Carmen
at (800) 305-0461 Ext 357 or e-mail her
at susie.carmen@armsys.com. Visit our website
to register your referral at www.armsys.com
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Follow
Advanced Retail Management Systems on
Facebook
 Keep up with latest
happenings in Retail and your particular
POS\Inventory Control software by becoming a fan
of Advanced Retail Management Systems (ARMS) on
Facebook! Video Clips from
the ARMS staff with Tech Tips and other helpful
information coming soon!
By being a fan of ARMS, you will receive
information about your software including
special "web only" tips & tricks that won't
be given elsewhere. You'll be among the first to
learn about new release and features, training
opportunities, and links to interesting
information on the web. Connect with the
ARMS staff and our customers!
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