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Free shipping motivates online
holiday
shoppers the most, study
says
Internet
Retailer
While half of U.S. online consumers
say they shop online to find the best value during the
holiday shopping season, more than three-quarters of
online consumers say free shipping makes them more
likely to buy from any particular online merchant,
Forrester Research Inc. says in the report "Outlook for
U.S. Online Holiday Sales, 2008."
The report, authored by Forrester
Research principal retail analyst Sucharita Mulpuru with
analysts Carrie Johnson and Peter Hult, also notes that
shipping can be a detriment to online shopping. 58% of
consumers say shipping prices often deter them from
buying online, and 55% complain it's a hassle to return
items ordered online.
The study also provides a look into
consumers' expectations of shipping policies, and how
well online retailers delivered during the holiday
shopping season last year. It notes that 24% of survey
respondents said they experienced late holiday
deliveries last year, and that the largest group of
respondents, or 67%, expect standard shipping to deliver
within 3-5 days. 27% expect standard shipping to deliver
within 6-7 days; 3% within two days. 1% of consumers
expect standard shipping to deliver the day after
placing an order, but another 1% expect delivery within
10 days.
See Article
http://www.internetretailer.com/dailyNews.asp?id=28523
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It's Time to Trade in Your Point of
Sale Equipment
If you have been
waiting to replace your Point of Sale equipment* you can
now trade in your equipment and receive 15% off
each item you purchase by December 31st, 2008. Free
shipping on all orders over $750
. 
Contact Us Today
For more information
contact your Sales Consultant or Susie Carmen at
(800) 305-0461 Ext. 357 or
E-mail her at Susie.Carmen@armsys.com.
* Point of Sale
equipment includes receipt printers, scanners, cash
drawers, pole displays, backup systems and touch
screens. This offer is not valid on computers, system
printers and network
hardware.
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Retail Spotlight
Laura of Pembroke is a
wonderfully diverse retail boutique with a strong
European influence. Local owners Laura Sirpilla
Bosworth, Veronica Sirpilla, and John Sirpilla started
their venture in 1987 in the Cleveland, Ohio area.
In 1997 they relocated the store to its present site at
3119 Whipple Avenue in Canton, Ohio.
The store originally featured only women's designer
clothing and accessories. During the past several
years the store has expanded at its present location,
both in square footage and product offerings. We
now offer exclusive women's clothing and accessories,
home furnishings, design consulting, personal shopper
service, bridal registry and unique gifts.
While we are fortunate to be a thriving boutique, we
are a family-owned business with a single
location. We have fewer than twenty employees with
the majority being part-time help. This can bring with
it many problems and challenges unique to a smaller
business. One of our primary concerns when we were
searching for new retail software was the necessity for
it to be user-friendly. We could not afford to
waste the time or productivity of our employees to
"re-learn" how to use the program if they worked
infrequently. Rpro has proven to be very easy for
our staff to grasp quickly, but more importantly for us,
it is a program which allows them to be away from it for
days or weeks at a time, without a period of
reintroduction. Its success to me is based on two
things: the first is the fact that the program is
set up logically, and the second is the "back" button!!
Seriously! This ability to return to the previous screen
by clicking the Retail button in the top right-hand
corner has prevented many employees from having a
melt-down or creating a disaster.
Being a small business, many of our employees wear
multiple hats and complete a wide range of tasks.
We love the ease with which we can assign " privileges"
for certain groups of employees, giving them access only
to designated functions. As an example, our sales
associates are members of the "POS" group. They have
permission to complete basic sales tasks in Rpro, e.g.
add a new customer or ring a sale. They do not
have access to perform more advanced functions, such as
voiding a transaction. Lead sales associates or
managers (who are members of the "Admin" group) can
quickly log in to Rpro, completing a function needing
greater authorization. They quickly log out, allowing
the sales associate to continue working in Rpro, with
the access of the "POS" group. This is
particularly helpful at the sales register to prevent a
prolonged interruption of the cashiering process.
One aspect of Rpro that I particularly appreciate is
the program's extensive capability. I am
constantly finding new ways to utilize the customer and
inventory databases to provide the correct data we need
to analyze our sales and customer buying patterns.
It saves me hours of manual generation of these figures.
I am very pleased with both the sales and technical
support staff. Kathe Burke has been of great
assistance with my software and hardware needs.
She is extremely knowledgeable and prompt with her
communication. The ARMS technical support staff is
wonderful. There have been many times when I
needed a quick answer (to what I am sure was a very
simple question to them), but they were always courteous
with their explanation and resolution of my
concern. They have never made me feel less than
intelligent for asking a question, even if, truth be
told, I might have been!
If you are visiting in the Canton, Ohio area, please
be sure to stop in and visit us at Laura of
Pembroke. We will be pleased to offer assistance
with outfitting you, or your
home! | | |
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Taking
Physical Inventory Just Got Easier
and Less
Expensive
Buy 1 Retail Pro PT 128K Data Collector with a
Symbol LS2208 Laser Scanner by December 31st, 2008 and
receive 50% off your 2nd Data Collector and Scanner.
Contact Us
Today
For more
information contact your sales consultant Stacey Ryan or
Kathe Burke at websales@armsys.com or
give us a call at (800) 305-0461. |
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 Te ch
Tips
Independent SO Customer
Information
The customer
information brought to the SO becomes part of the SO
record, independent of the customer file. If you edit
the customer file, the SO will not be updated; likewise,
editing the SO customer information will not affect the
customer file.
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 Meet Our
Staff
Andrea
Ellerbrock, Senior
Sales Consultant
Andrea is starting her fifth year with Advanced
Retail Management Systems. In the first couple of years
Andrea was a key player in ARMS' becoming a successful
Microsoft Dynamics Retail Management Systems
dealer. From Andrea's sales and the RMS training
and support team's efforts ARMS has the distinction of
reaching Microsoft's President's Club and becoming a
Gold Certified Partner this year. Early last year
Andrea also began selling Retail Pro and has duplicated
her success again.
Andrea is a Colorado native
and graduated from Colorado State University (Go Rams)!!
She enjoys the outdoor lifestyle that Colorado offers
and during her free time you will find her
rollerblading, water/snow skiing, and kickboxing.
Andrea is a sales
professional with 8 years experience in the telecom
industry. She also has experience with E-Commerce
marketing for small business and has also received her
Paralegal certification. Her broad education and
business experience give her the ability to relate to a
variety of business needs. During her time selling
Microsoft Dynamics RMS and Retail Pro Andrea has met a
large variety of new clients, and she enjoys the
challenges and rewards associated with providing them a
Point of Sale/Inventory Control
solution. | | |
 $500 for 5 Minutes
Receive $500 credit on
account or 4 Client Service hours every time you refer a
new customer that purchases Retail Pro.
Retail
Pro has grown to be the premier Inventory Control / POS
software for small to mid-tier retailers. Whether you
know a single store or a 100 store chain, Retail Pro
provides the technology for retailers to
excel.
Call your sales person today at
800-305-0461 or click
here to complete
the form to refer another retailer and start earning
valuable rewards!
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Shoppers leaving the plastic in
their wallets Cash purchases are on the rise as
consumers try to manage debt
MSNBC/The Associated Press
Even when the economy
recovers and credit loosens up, analysts say Americans -
shaped by what could be a deep and long-lasting
recession - are likely to stick with buying only what
they can afford just as their parents or grandparents
did.
NEW YORK - Cash or
credit? For more Americans, who have already maxed out
their credit
cards or are just
trying to manage their spending better in the tough
economy, the answer is increasingly the old-fashioned
one.
Retailers like Wal-Mart
Stores Inc., Target Corp. and J.C. Penney Co. are
noticing a marked shift away from credit cards in favor
of cash and debit cards. A big factor is less credit
available as major card issuers cut spending limits and
raise fees even for customers who pay their bills on
time.
The shift ends Americans'
long love affair with credit cards and is one of the
changes in consumer behavior that has emerged since the
financial meltdown that could depress consumer spending
this holiday season and affect shoppers' habits long
afterward.
Continue
Reading
http://www.msnbc.msn.com/id/27874826/
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8100 Southpark Way # A-10, Littleton, CO
80120
303-738-1800 | Fax 303-738-9563
Denver -
Chicago
www.armsys.com
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