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Signing up for Online Support
If you have a Gold Support Service Plan
signing up for Online Services is easy
as 1-2-3. Go to
www.armsys.com
and under the "Online Support Services"
article click on "Create an Account"
link. Then fill out the Company and
Contact information at the bottom of the
page and click on the "Submit" button.
Within 1 business day you will be sent
an email with your Username and
Password. Then to logon to the Online
Services go to our website and click the
link "Log on to Support Services", enter
your Username and Password and your in.
Through the Online Support Services, you
are able to log a support call without
calling us and review your support calls
listing the ARMS Technician's notes
regarding the problem and solution. You
are also given access to our Retail Pro
Forum which allows interaction between
you, other Retail Pro customers and ARMS
Technician's for input on various
topics. The Download area has various
files that may aid you in your everyday
operations of Retail Pro. You also have
access to our AnswerBook so you can
review technical solutions in our
knowledge base and research a possible
solution to your problem.
If you are interested in signing up for
Gold Support Service please contact
Stacey Ryan at 303 738 1800 ext 321 or
email her at
Stacey.ryan@armsys.com
42
Great Ideas to "WOW" Your
Customers
Rich Kizer
& Georganne Bender
We live in an instant
gratification world - we all want it
now. We're all time-starved, with too
many things on our "to do" lists. You
want to improve your store, you need to
improve your store, it's just that
you're so busy. We understand. That's
why we're going to help you keep it
simple with our 42 Great Ideas to WOW
Your Customers. Why 42? Because most
people expect a nice round number, like
say 50, so we decided to throw you a
curve ball. So, rip out this article and
put it in a place where you'll be sure
to see it every morning, and get ready
to WOW!
Great Service Begins
with the Boss
1.Walk through the
store each day before you open for
business. Take a pad of paper and a pen
and note what needs to be fixed before
you open.
2.Schedule yourself to
work at the customer service counter,
checkout counter, stock shelves, and
clean the bathrooms. Once a month is
okay, once a week is better.
3.Spend a day a month
personally conducting exit interviews to
find out why customers leave your store
empty handed.
4.Make sure that all
associates look and act like
professionals. Write, explain, and
reinforce your dress code policy. No
more sloppy jeans or visible
undergarments, thank you very much.
5.Continue your
education. Attend the business seminars
offered at each of the other trade shows
you go to each year. Become a graduate
of the "In Your Car College of Business
Knowledge": pick up the audio cassettes
or CDs of the classes you miss, and
listen to them on your way to work.
To read the full
article
Click Here
Tech Tips
Pro Tip:
Recording Tax-Exempt Sales
A good way to handle tax exempt sales is
to predefine a tax area with a 0% tax
rate and then select that tax area when
making a tax-exempt receipt. Using this
method allows you to report tax-exempt
sales by filtering on the defined 0% tax
area. If you have tax-exempt customers,
assign them the tax area with 0% tax in
the customer file to insure their
purchases are automatically recorded
with no tax.
Pro Tip: Using
Jackpot Items to Record Fees and
Miscellaneous Charges
Miscellaneous fees,
particularly for services, can be listed
in the document item list on receipts.
Jackpot items can be used for this
purpose. Create jackpot item(s) in
inventory for this use with the
appropriate department code and the name
of the fee as its description (i.e.
Wrapping). Flag them as Non-Inventory
Items. In this way, you can enter the
jackpot item on the receipt, edit its
price and description as needed, and
update. The non-inventory flag means the
quantity on-hand in inventory will
always be shown as zero, and the item
will not show up in on-hand item
reports. The fees listed this way will
be reported as normal sales on reports.
Pro Tip:
Changing Item Associate
Changing the associate for an individual
item does not affect the associate for
the receipt.
Pro Tip:
Changing the Quantity of Promotional
Pricing Items
If you change the quantity of a
promotional pricing item, the system
will check if the current receipt price
matches the item price in inventory for
the currently active price level. If the
receipt price is less than the inventory
price, a prompt is displayed, informing
you that the price will revert back to
the item's inventory price. Select YES
to change the receipt price back to the
item price. If you select no, the cursor
will remain in the quantity field, so
that you can change the quantity back if
you wish.
The Retail Spotlight |
