The Retail Vantage
February 2011
Retailpro
In This Issue
Reward Quality Over Price
Retail Pro Version 8.6.0 Core Updates FAQ's
Announcing Retail Pro Version 8.6.1
Consumers will spread the love
Announcing the Retail Mobile Suite for Retail Pro
Tech Tips
Meet Our Staff
ARMS on Facebook
Referral Program
 
 
Quick Links...
 
Join Our Mailing List
Reward Quality Over Price 

By Matt Townsend and Cotten Timberlak

Reward Quality
Product is king again.

After using discounts and promotions to deliver the best holiday sales performance in six years, U.S. retailers will need unique merchandise to keep the momentum going.

 

"It's got to be all about the product," said Christine Chen, a Needham & Co. analyst based in San Francisco. Discounts alone are not enough to keep consumers shopping, she said.

 

Abercrombie & Fitch Co., Lululemon Athletica Inc. and Urban Outfitters Inc. are already winning shoppers with quality, fashion and merchandise that can't be found elsewhere, Chen said. At Abercrombie, teenagers trading up to dresses from graphic t-shirts helped drive December same-store sales to almost five times the industry average. Coach Inc. yesterday reported a 26 percent increase in second-quarter profit after introducing new bags more frequently during the holidays.

 

Exclusive merchandise may help decide winners in retail in 2011. Even as the economy improves, existing stores likely will post sales growth of 3.4 percent, about the same as in fiscal 2010, which ends Jan. 29, according to the International Council of Shopping Centers in New York.

 

Though the 18-month recession ended in June of 2009, unemployment is still above 9 percent. At the same time, rising costs of cotton and raw materials are pushing up prices at the checkout counter and may restrain spending, said Marshal Cohen, chief industry analyst at market researcher NPD Group Inc.

 

Continue Reading: http://www.bloomberg.com/news/2011-01-26/shoppers-want-quality-over-price-at-lululemon-victoria-s-secret.html 


Source:
Bloomberg


 

Retail Pro Version 8.6.0 Core Updates FAQ's

 Retailpro

What is a Core Update?
A Core Update is a product maintenance release that contains fixes for specific issues in the software and may contain new features as was the case with the August 2010 Core Update which contained the new Promotions module. Core Updates for Version 8.6.0 are currently being released about every 3 months. Since the initial release of Retail Pro Version 8.6.0, there have been 9 Core Updates. In contrast to a Core Update, a New Version contains new features and functionality and is designated by a change in Version number. The next Version of the 8.6 Series, Version 8.6.1 is planned for release mid 2011.

Do I need to install each Core Update?
We do not recommend that every customer installs each Core Update as they are released. If our technicians determine that you are having technical problems that can be addressed by a fix in a Core Update, we will update your software to the latest Core release. All Version 8.6 Core Update release notes can be reviewed at the following link Version 8.6 Core Updates Release Notes. Announcements will be sent out quarterly announcing new Core Updates. If you are interested in receiving a Core Update you may schedule this appointment as per below.

What is the cost to receive a Core Update?
You must have current Software Assurance to receive a Core Update or a new Version of Retail Pro. Gold Support customers will be updated to new Core Updates at no charge (if an onsite visit is requested, travel will be billed separately). All other customers can expect to be billed for approximately 45 to 90 minutes of Client Services depending on the number of locations and if ARMS installs all locations or if you assist with the update.

How do I schedule an appointment for a Core Update?
If you are not experiencing an issue with your system, you do not necessarily need to install the latest Core Update. If after reviewing the release notes for a Core Update you decide you would like to have this update, due to a fix or a new feature, this appointment can be scheduled. You need to be on Version 8.6.0 to install any Core Update releases for this version. Please keep in mind that with the release of the next version of the 8.6 series, Version 8.6.1, scheduled for mid 2011, you may want to wait to upgrade. To schedule a Core Update, contact Rosie Grant at rosie.grant@armsys.com or call her at (303) 738-1800 Ext 320.

 

 

Announcing Retail Pro Version 8.6.1

 

Retail Pro is committed to enhancing the features and functionality for customers on Version 8.6. Below is a snapshot of the new features, additional functionality and feature updates included in the new Retail Pro Version 8.6.1 release scheduled for mid 2011. You must have current Software Assurance to receive this new Version of Retail Pro. Gold Support customers will be updated at no charge. New releases like Version 8.6.1 may require additional training. Click here for detailed information about Retail Pro Version 8.6.1.
 

Summary of features:

ˇ  e-Receipts

ˇ  Tax Rate By ZipCode Interface

ˇ  RP8 to RP9 Direct Communication

ˇ  Pin Pad Line Item Display

ˇ  Communication Monitoring Tool

ˇ  Embedded POS Training Videos

ˇ  Accounting Link Updates

ˇ  Promotional Module Enhancements

ˇ  EFT Updates

ˇ  BI/DataStor Support

ˇ  Continued PCI/PA-DSS Support

ˇ  Windows 7 Support
 

We will be making a final announcement mid year once Version 8.6.1 is released and at that time you may contact us to schedule your update. In the interim, if you have any questions, please contact our Inside Sales Team today at (800) 305-0461 and ask for Stacey or Andrea or E-mail us at insidesales@armsys.com 

 

 

Consumers will spread the love on Valentine's Day


 
Consumer spending on the couples' holiday is expected to increase by 11% this year over 2010, according to the National Retail Federation.


By Adrianne Pasquarelli

 

Hearts will be swelling this Valentine's Day, and so will cash registers. Consumers are expected to spend $116.21 apiece on merchandise for the holiday this year, an 11% jump over last year, according to an annual survey conducted by the National Retail Federation. Cupid's favorite day should ring in about $15.7 billion in total spending as shoppers who previously cut back return to spending, bolstered by improvements to the economy.

 

"Having surpassed expectations during the holiday season, it seems consumers are not done spending on gifts," said NRF Chief Executive Matthew Shay in a statement. "Jewelry, candy and apparel sales should provide a nice boost for retailers during the typically slower months of January and February."

 

Local retailers that specialize in Valentine's Day gifts like flowers and chocolate are gearing up for the influx of shoppers. At Red Rose & Lavender, a three-year-old business in Williamsburg, Brooklyn, business is expected to increase 15% to 20% this February, according to owner Kimberly Sevilla.

 

"A lot of people have been contacting me about Valentine's Day now. In the past, they haven't done that so early," she said. She noted that the company has several different arrangements, ranging in price from $65 to $150, for the holiday. Red Rose also recently began offering a subscription service for monthly flowers, which Ms. Sevilla expects to be a big seller on Feb. 14. The majority of her arrangements are eclectic and non-traditional, with extras like vintage milk-glass vases and blackberries rather than red roses in a vase.

 

Continue Reading: http://www.crainsnewyork.com/article/20110127/SMALLBIZ/11012
9883/0/FREE#
 
 

Source: Crains New Your Business

 

Announcing the Retail Mobile Suite for Retail Pro

Mobile Suite
 

Perform Physical Inventory, Receiving, Transfers, Line Busting, Inventory Status Check, and Label Printing in a mobile environment with tight integration to Retail Pro. The Retail Mobile Suite from FoundryLogic is easy-to-use and you can get started with minimum training. It works with Retail Pro Version 8 and Version 9 and runs on a Windows Mobile 5-6 and a Windows CE mobile device. The Retail Mobile Suite supports both online and offline transactions.


A consistent look and feel is maintained across all activities and the user interface is optimized for fast operation with minimal use of a stylus. Every session is date and time stamped so that entries are fully auditable.


 Mobile Suite for Retail ProPhysical Inventory is supported with both open and blind counting methods. Multiple physical inventory sessions can be saved in the handheld device. The sessions are synchronized to Retail ProŽ as desired.


Upload scanned items into Receipts, Sales Orders, Slips, Transfer Orders, Vouchers, POs, and Adjustments quickly and easily.


Transaction discrepancies are handled natively in Retail ProŽ, which gives you the opportunity to remove or fix bad scans before importing them into your documents.


Use Inventory Check to quickly scan and verify item information, such as price, quantity, size and color. You can print labels using a Bluetooth-enabled printer.

Mobile Suite for Retail Pro
The Retail Mobile Suite also offers shopper checkout with Line Buster, or get even more personal and allow your Shoppers to checkout on the sales floor with Mobile POS. Mobile POS accepts Cash, Credit Cards (Planned release Q1 2011), and Gift Cards. Secure data is sent wirelessly to Retail Pro and your Credit Card gateway. The Retail Mobile Suite allows you to E-mail or print a sales receipt.


For more information on the Retail Mobile Suite and Honeywell Mobile Computers, contact our Inside Sales Team today at (800) 305-0461 and ask for Stacey or Andrea or E-mail us at insidesales@armsys.com

 

 

Tech Tips
 

 Tech Tips

Diagnostic tool
 

The Retail Pro System Diagnostics Tool is used to diagnose and troubleshoot system and software problems. You can quickly and easily generate a diagnostic report containing a detailed analysis of system hardware, RTI software, and configuration settings. If necessary, the report can be printed and sent to Technical Support to aid in the identification and correction of a problem. Reports can be saved, printed, and optionally polled to the Main station.


Step 1 From the TOOLS menu select DIAGNOSIS.
 

Step 2 In the Systems Diagnostics window, select the system components you want to include in the report. By default, all components are included except HARD DRIVE CONTENTS. To add a component, select its check box. To remove one, clear the check box.
 

Step 3 Select START to run the report immediately. The time required to complete the diagnosis will vary depending on the components selected and your system performance.
 

Step 4 After the diagnosis is completed, the report is displayed in the report window. Navigate through the report using the scroll bars, arrow keys, /, or the drop-down list of report areas. Selecting an area from the drop-down list takes you instantly to that section of the report.

The first section of the report always includes date/time, store/station/workstation identification, and Retail Pro configuration information. This section is automatically included, so no option to include/exclude is available.

 

Meet Our Staff 

 
Randall

Randall Diederich
Technical Support Manager


Randall joined ARMS in 2002, and has a long and diverse history in IT, including many years with IBM and going back all the way to system programming on mainframe computers. He also spent a couple years with Retail Pro and SPS Commerce in California, before moving back to Colorado.


Randall splits his time between taking care of some of ARMS larger customers, keeping the technical services department running smooth, and taking the lead with newer products such as Retail Pro Version 9.

 

When not working, Randall enjoys spending time with his family, traveling, music, and church.
 
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Refer a Retailer

 Tell another retail store that is looking for a Point of Sale system about Advanced Retail Management Systems.  When you refer a retailer to us that participates in a 1 hour web presentation for Retail Pro, CounterPoint or Microsoft RMS, we will send you $100 - it's that simple!
 
Register your referral today.  Call Susie Carmen today at (303) 738-1800 Ext 357 or E-mail her at
susie.carmen@armsys.com
 

 


 

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