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Retailers
wish for huge sales on New Year's
Day
Analysts say consumers
will turn New Year's Day into the "Big White
One" and keep shopping through January, but the
rest of 2011 looks rocky for
retail.
By
Adrianne
Pasquarelli
The
gifting season is over, but the shopping is not
yet done, according to some retail experts.
January is expected to bring in a big sales haul
for retailers as consumers continue spending
from Christmas.
Still, some experts say
the Grinch may take over the rest of 2011.
Because of the blizzard that crippled the
Northeast, many New York area retailers are also
hoping to make up for missed sales from Dec. 26,
a big shopping day, with January
shopping.
"This will be the biggest
January we've ever seen at retail," said Gary
Stibel, chief executive of the New England
Consulting Group, adding that shoppers are still
compensating for a bad holiday season in 2009 by
splurging on gifts they cut back on last year.
In addition, if stores ran out of certain hot
items before Christmas, consumers might return
in the beginning of 2011 to scoop up new
inventory or discounted old
inventory.
"It's the same reason why when
you come off of a diet, you overeat, and gain
more weight," Mr. Stibel
said.
Continue Reading:
http://www.crainsnewyork.com/article/20101228/FREE/101229936#
Source:
Crain's New York
Business
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Advanced
Retail Management Systems 25th
Anniversary
This
year marks our 25th anniversary. We have seen
many changes in technology, retailing and in the
world in general during this time. When we first
started in business in 1986, the IBM PC was just
becoming popular. Very few small to mid-sized
retailers used computers at that time for
inventory control and Point-of-Sale. If a store
did have an inventory control system, they were
often using cash registers which connected to a
PC. Today we support over 1,000 retail
companies coast to coast on a variety of
Point-of-Sale systems with many diverse business
needs.
Since
1986, we have kept our initial focus of
providing technology that helps retailers excel
in their business. Our commitment to offer the
best customer service and training in our
industry to our customers remains our key
focus. In addition, we continue to make
improvements in our business operations and add
new product lines.
We
want to offer our heartfelt thanks to our
employees whose dedication and hard work have
allowed us to fulfill our promises, earn our
reputation in the industry and build a strong
foundation for future growth.
We
thank our customers for their business over the
years. With 25 years experience behind us, we
are well prepared for the challenges of the
future.
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CounterPoint
SQL Version 8.4 New Features
The
latest full version release of CounterPoint SQL
from Radiant Systems is out in a Beta Testing
mode currently.
CounterPoint
SQL Version 8.4 is due out in general release
next month (February 2011).
Some
of the new features/benefits of CounterPoint SQL
Version 8.4 are:
- Sending
receipts via e-mail : You can now send
receipts to customers via e-mail, allowing you
to offer your customers the convenience of
electronic receipts while reducing consumption
of receipt paper.
- Merge
Items utility: CounterPoint now
includes the Merge Items
utility, which allows you to consolidate
multiple item records that may have been
inadvertently created for an item.
- Physical
Count enhancements: This version
includes numerous enhancements that round out
and expand CounterPoint's physical count
functionality, making it more versatile and
useful to a wider variety of merchants.You can
now freeze on-hand quantities by
Quantity on hand or
Quantity available, allowing
you to choose whether to consider unposted
inventory transactions in the frozen quantities
and the resulting physical count
transactions.When you enter or import physical
count quantities, you can now identify who
counted each item and include free-form comments
for each count quantity (e.g., which section of
the count area
- Price
sheets: This version includes
comprehensive price sheet functionality,
allowing you to select a group of items and
apply price changes to all of the items on the
price sheet simultaneously. Price sheets
accommodate common price change scenarios, such
as raising prices by 10% for all items you
purchase from a particular vendor, or setting
the prices for items in a particular category
that haven't sold in the last 90 days to $1.00.
- Sending
customer statements via e-mail: You can
now send statements to A/R customers via e-mail,
allowing you to offer your customers the
convenience of electronic statements while
reducing your consumption of physical supplies,
including printer paper and ink.
- Adding
and deleting lines on CPOnline orders:
CounterPoint now allows you to add and delete
lines on orders that have been imported from
CPOnline and on the corresponding release
tickets
Next
month I will highlight additional
features/upgrades from CounterPoint SQL Version
8.4 as there are too many to include in this
small space.
Any
questions can be directed at Rob Freda at Rob.Freda@armsys.com
or 303-738-1800
x311
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Management
Tip of the Day: Managing the customer
experience
(Reuters)
- Every interaction your company has with its
customers contributes to their larger experience
with your organization, according to Harvard
Business Review.
A
shopper buys vegetables on a market in Nice
southern France, February 28, 2008.
Credit:
Reuters/Eric Gaillard
The Management Tip of the Day offers quick,
practical management tips and ideas from Harvard
Business Review and HBR.org ( www.hbr.org). Any
opinions expressed are not endorsed by
Reuters.
"Whether you're aware of it or not,
every interaction your company has with its
customers contributes to their larger experience
with your organization.
Perhaps your
company knows this and carefully and
thoughtfully crafts each experience in hopes of
influencing opinions. But, despite calculated
efforts, customers will not always perceive your
company as you wish.
People don't behave
or react exactly how you expect they will, but
don't give up because of this
unpredictability.
Accept it as part of
the challenge and frequently monitor what
customers are experiencing.
By getting
their input and feedback, or better yet,
observing them in real time, you can adjust
efforts accordingly. Perfect control is not
necessary to influence their opinions. Continue
to aim for the ideal and make modifications as
needed."
-Today's management tip was
adapted from "Understanding Customer Experience"
by Adam Richardson.
Source:
Reuters
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Importing the
Touchscreen configuration from one database into
another:
Perform the
following steps in CounterPoint SQL from the
company with the touchscreen configuration to be
copied.
1. Go to
Setup/ Point of Sale/ Touchscreen Codes
2. Edit an
existing Touchscreen Codes
3. Click Button Editor to load the
current touchscreen configuration.
4. On the Layout tab
click Save...
5. Assign the XML file a name and note
the location where the file is saved.
Once the
touchscreen configuration has been saved copy
the XML file to the server with the database to
import the touchscreen setup, if needed, and
perform the following steps.
1. Go to
Setup/ Point of Sale/ Touchscreen
Codes
2. Edit an existing
Touchscreen Codes
3. Click Button Editor
to load the current touchscreen configuration.
4. On the Layout tab
click Load...
5. Browse to the location of the
touchscreen configuration XML file to be
imported.
6. Highlight the file name
and click OK
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Follow
Advanced Retail Management Systems on
Facebook
 Keep up with latest
happenings in Retail and your particular
POS\Inventory Control software by becoming a fan
of Advanced Retail Management Systems (ARMS) on
Facebook! Video Clips from
the ARMS staff with Tech Tips and other helpful
information coming soon!
By being a fan of ARMS, you will receive
information about your software including
special "web only" tips & tricks that won't
be given elsewhere. You'll be among the first to
learn about new release and features, training
opportunities, and links to interesting
information on the web. Connect with the
ARMS staff and our customers!
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Tell another retail store that is
looking for a Point of Sale system about
Advanced Retail Management Systems. When
you refer a retailer to us that participates in
a 1 hour web presentation for Retail Pro,
CounterPoint or Microsoft RMS, we will send you
$100 - it's that simple!
Register
your referral today. Call Susie Carmen
today at (303) 738-1800 Ext 357
or E-mail her at susie.carmen@armsys.com
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