Forward to a Friend
Sign up for our eNewsletter
                          June 2006
Contact Info
In This Issue:

The POS Terminal You Can Count On

What is Your Entrepreneurial Intelligence

Tech Tips

Retail SpotLight - Standard Style Boutique

5 Principles to Cement Customer Trust

Meet Our Staff

Referral Program

The POS Terminal You Can Count On

Are your worried that your POS terminals will not make it through the next holiday - what does it cost you when your equipment is down? Radiant Systems' Point-of-Sale Terminals are the most reliable point-of-sale terminals on the market today. Radiant stands behind its technology covering virtually any type of failure - including functional wear. Radiant resolves system failures quickly and completely. For any system failure, Radiant provides full unit replacement - as opposed to individual component replacement - resulting in faster return to service and a reduced chance of future failures.

Radiant Point-of-Sale Terminals offer:

Reliability

        ? Few moving parts - backup system fan only with no CPU or power
          supply fan
        ? Liquid, Power, and Wear protected
        ? Smaller, cooler units with increased reliability and simplicity
        ? Designed to work in extreme hot and cold temperatures

Best Service in the Industry

        ? Replace vs. Repair approach
          o Guarantees the life of your hardware
        ? Hardware odometers track part life
          o Parts replaced based on useful life (broken or not)
          o You receive a "like new" terminal - better than the one that was
             returned

Radiant P1550 Point-of-Sale Terminal

Extended Product Lifecycle

        ? Combined five-year purchasing plus
          five year support = 10 year product life

          o Goal of five-year minimum purchase
             window
          o Extended five-year product support
             after purchase window closes

To learn more about Radiant Systems' exceptional Point of Sale Terminals, contact Bob Evans today at (303) 738-1800 Ext. 303 or at bob.evans@armsys.com.

 

What is Your Entrepreneurial Intelligence?


Did you ever have a EUREKA Moment? That is the moment when you really get it. It's when everything becomes clear in your mind and you understand for the first time like you never understood it before.

That happened to me today in a way I never expected. I was having a wonderful and interesting conversation with my one of my daughters. She is a very bright and capable pharmaceutical sales rep for a major international drug producer. She understands business both big and small and she mentioned how shocked she was when some of the doctors she calls on don't run very efficient practices and are either not reaching their financial potential or losing money needlessly.

Why does that happen she asked? These people are very bright and should know better. Then it hit us that just because someone is bright doesn't mean they have the thought process, the priorities, or focus that someone with Entrepreneurial Intelligence has. Actually, we had never heard of the term before but later we did Google it and it has been played with but never formalized with a book or website.

We got involved in a lively discussion about why some people succeed while others don't. The question was why don't really bright people always succeed in business over others of less intelligence?

We agreed that we have always been very envious of really bright people-- how they can understand complex concepts must faster than we can. But many of these people are rarely the biggest financial winners in business. What is it that they are lacking? What is even more important than that is why people of very average intelligence can succeed where others with high intelligence don't? What do they have, what quality do the average intelligence people possess that make them winners in business?

Please understand we are only talking about financial success in this piece-- we can talk about other types of success at another time.

So as we drove the car on a 3 hour road trip we came up with this list of qualities of the entrepreneurial intelligent:

1. They are opportunistic in nature. They look at problems to solve as business opportunities. I think President Kennedy said it best when he said, "Some men look at things and say, why? While others look at things and say why not?"

2. They are passionate about the project. They create an emotional attachment to any project they are involved.

3. They are risk takers and are not satisfied with the status quo.

4. They are not afraid of failure because they fail many more times then they win.

5. They stick to it. They go beyond logical involvement.

6. They generally will take on more projects than they should because of the thrill of the idea.

7. They are rarely detail oriented. They look at the big picture. They focus on what can be done as opposed to how it can be done.

8. They leverage their strengths. They will surround themselves with bright people that have the capabilities they need. They will leverage their personalities to attract these people and then honor and respect them to create the perfectly balanced team.

9. They know the financial benchmarks it takes to make money and if they aren't met they move on to the next challenge.

10. Most true entrepreneurs will have a love affair for the start-up. They will lose interest in a project. That is the reason that many of these folks that possess Entrepreneurial Intelligence fail. They need to start it and get out. They are not strong at follow through and the day to day running of a business is considered boring.

Most of the people I work with possess Entrepreneurial Intelligence. They paint the world in broader strokes and leave the details to someone else. They love the thrill of the idea or concept over the everyday plans.

I believe the difference from a successful entrepreneur who is respected and admired in their community and someone who goes from some "get rich scheme" to another and is referred to as a "fruitcake" or "loser" is simply one thing-- success. Sometimes they see things before the market does and it fails, or sometimes because of their list of losing attempts, they are never able to gather the resources together to succeed. Sometimes they give up just before the try that would have put them over the top.

Let me end this piece with this thought. No entrepreneur ever succeeded without someone telling them "that won't work". Next time that happens, thank them because they might have just given you the best motivation to make it work. Entrepreneurial Intelligence ROCKS! I wouldn't leave home without it.

For more articles by Rick Segel, please press here.

 

Tech Tips

PI Preparation

?   Being prepared is a step in the right
    direction for a good inventory. Make sure
    that your store has tags that are readable
    using a scanner.

?   Make sure everything that needs a tag has
    one.

?   Make an inventory map before your
    inventory day so you know what area the
    information that has been scanned is
    coming from
.
?   Have a meeting before you begin your inventory. Stress the
    importance of scanning EACH item of if doing a manual inventory
    make sure you write LEGIBLE.

?   Do not be open while trying to take a physical inventory. You are just
    asking for inaccuracies.

?   Have a cut-off time for all transfers and vouchers between remote
    locations. You do not want merchandise moving around during an
    inventory.

?   If new merchandise comes in and you plan to pay for it during the
    next inventory period, leave it in the box and do not count it until
    after the inventory.

?   Analyze your existing inventory database. Do you have large
    negative quantities.


Retail SpotLight

 


Fashion forward chic is what The Standard Style Boutique of Leawood, KS is all about.  This casual classic to high-end fashion boutique is the creative work of Matt and Emily Baldwin.  Together Matt and Emily have brought what they call the west coast vibe to the Midwest. 

Matt is a graduate of the Fashion Institute of Design and Merchandising in Los Angeles.  While still in school he began his career on the manufacturing side as a sales rep in Orange County and Los Angeles.  In time the entrepreneur in Matt and Emily caused them to conceive and launch The Standard Style Boutique.  It was a very short 5 months from incorporation to opening the doors. 

Matt and Emily choose Retail Pro with Advanced Retail Management Systems as their point of sale and inventory control system.   Retail Pro's user-friendly screens are easy for new employees to learn.  The reporting capabilities give them the basis for good historical data.  This past year The Standard Style Boutique ramped up its web presence utilizing Retail Pro's ECI interface to their website. 

Under the creative direction of their partner, clothing designer,  Vincent Flumiani, their web sales have soared.   When asked about their success, Matt points to his staff of 31 employees and the level of attention given to all aspects of the business from the sales floor, creativity, inventory and technology.  The Standard Style is changing boutique-shopping.  Their website address is www.standardstyle.com.

 

5 Principles to Cement Customer Trust
from Anne M. Obarski


Retail Customer Service and Loyalty

Have you ever second-guessed yourself, on purpose? I imagine all of us have from time to time. Sometimes it is about a decision we have made or those we fail to make. Frequently, in our minds, we hold ourselves accountable. There are times, I am sure, that every single one of us have said, "If I only had it to do all over again", I would have done such and such differently.

But life does not allow us that option. I believe that everything happens for a reason to allow us to grow and become the person we are to be, with our faults and assets, failures as well as accomplishments. We are here "on purpose!"

My purpose in my business is to encourage organizations and people to find a way to trust again. "Trust is probably the most basic human value," says Fred Rogers, better known as Mr Rogers does, from the children's show, Mister Rogers Neighborhood. Nothing is harder to regain, than lost trust.

I believe people do business with people they trust. I believe people do business with people who are knowledgeable, efficient and will deliver what they promise.

As the holiday season approaches, I am already hearing retailers questioning what type of season it will be. The downfall of large corporations looms large and the stock market is the fastest roller coaster ride I have ever seen. And even Martha Stewart is starting to look a little tarnished. So the question is, who will the consumer plan to spend their carefully allocated holiday dollars with this year.

I believe it will be with those businesses that have earned the customers trust.

How did those companies develop and cement that trust? They promised and delivered the following principles of building and maintaining trust.

T - Truth

Trust and solid relationships are built on telling the truth. Companies must maintain this principle both with internal and external customers. It is imperative that this value is represented in everything a company does. We have seen how the lack of solid ethics can crumble even the largest of companies.

R - Responsibility

Trust is built when everyone within an organization realizes what their responsibilities are and that they are held accountable for them. Choose to schedule reviews quarterly for every member of the company to make sure they are aware of their responsibilities. Take ownership of mistakes and be diligent to find ways to make corrections.

U - Unselfishness

Trust is built when employees give of their time and talent in the workplace and do it, unselfishly. Customers appreciate the employee who goes out of their way to satisfy the customer. Customers don't appreciate hearing how badly the employee wants to go home, or how they didn't get a break, or how awful their schedule is.

S - Security

Trust is built on a feeling of security. Good lighting in the parking lot and store entrance, fitting rooms with doors that lock, employees that handle ringing up a sale with accuracy, and alarm systems that are visible are all ways to make the customer feel safe in your place of business. Employees want to feel a sense of job security and that they are appreciated for the job they do.

T - Teamwork

Trust is built when everyone within the organization feels a sense of ownership. How well do your employees work together? Are they willing to go out of their way to help each other out? Do the managers roll up their sleeves to help when the workload is overwhelming? Is there a reward system in place that encourages employees to want to excel? Most importantly, are there cheerleaders within the organization to keep the momentum going when times
are tough?

We are at a time when gaining a customers' trust is critical. It is a daily process, on purpose. It is a time to maximize potential, ethically and to deal with conflict and problems, with credibility.
It is a time not to look back but look forward. It is a time not to say, "if only", but to daily say, "I am proud of what we did". And we achieved it, on purpose!

More articles and information about Anne can be found at www.merchandiseconcepts.com


 

Meet Our Staff

Peter Riggs, Tier II Technician

Meet Peter Riggs, Tier II Technician for Advanced Retail Management Systems.  Peter has been a member of the ARMS team for 4 years, while Retail Pro and Peter have a long history.  His original introduction to Retail Pro came as a sales representative and buyer with Cookworks in Sante Fe, New Mexico.  Peter remembers the days of Version 5.

That is a long ways from Version 8.52 and Peter has been a part of it all along.  Having been certified in Version 7 and 8 Series Retail Pro, along with experience as an end user of the product,  Peter has great insight to the client's needs when they call in for support.

Peter is originally from Cuernavaca, Mexico and has a  Fine Arts degree from the University of Denver, Denver Colorado.  This long time resident of Sante Fe is known in the ARMS family as a renaissance man.  When not working Peter and his family enjoy gardening, the opera and travel.   A worldly man who is well grounded allows Peter to do the job he does so well for ARMS and its customers.

 

Spread the Word About Retail Pro


Tell another retail store that is looking for a Point-of-Sale system about Advanced Retail Management Systems and Retail Pro and receive a $100 American Express Gift Certificate. The first 5 Retail Pro customers each month that refer a qualified lead* will receive this $100 gift - its that easy! We strive to provide the best Point-of-Sale products and services in the industry and want to pay you to help us get the word out. In addition, if your referral purchases Retail Pro, you will receive our standard referral fee of $500 on account or 4 Client Service Hours. So spread the word about Retail Pro and receive a fee gift each month. Click here to submit your referral.

*Qualified lead: must be looking to purchase a system within 6 months and willing to see a Retail Pro product demonstration. ARMS reserves the right to make a final determination as to what is approved as a qualified lead.

 



8100 Southpark Way # A-10, Littleton, CO 80120
303-738-1800 | Fax 303-738-9563

Denver - St. Louis - Chicago
www.armsys.com