The POS Terminal You Can Count On

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Pay More, Expect More, Get More

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Referral Program

The POS Terminal You Can Count On

Are your worried that your POS terminals will not make it through the next holiday - what does it cost you when your equipment is down? Radiant Systems' Point-of-Sale Terminals are the most reliable point-of-sale terminals on the market today. Radiant stands behind its technology covering virtually any type of failure - including functional wear. Radiant resolves system failures quickly and completely. For any system failure, Radiant provides full unit replacement - as opposed to individual component replacement - resulting in faster return to service and a reduced chance of future failures.

Radiant Point-of-Sale Terminals offer:

Reliability

        ? Few moving parts - backup system fan only with no CPU or power
          supply fan
        ? Liquid, Power, and Wear protected
        ? Smaller, cooler units with increased reliability and simplicity
        ? Designed to work in extreme hot and cold temperatures

Best Service in the Industry

        ? Replace vs. Repair approach
          o Guarantees the life of your hardware
        ? Hardware odometers track part life
          o Parts replaced based on useful life (broken or not)
          o You receive a "like new" terminal - better than the one that was
             returned

Radiant P1550 Point-of-Sale Terminal

Extended Product Lifecycle

        ? Combined five-year purchasing plus
          five year support = 10 year product life

          o Goal of five-year minimum purchase
             window
          o Extended five-year product support
             after purchase window closes

To learn more about Radiant Systems' exceptional Point of Sale Terminals, contact Bob Evans today at (303) 738-1800 Ext. 303 or at bob.evans@armsys.com.

Tech Tips:

How do you get rid of the Backup prompt every time you close an RMS module?

Store Operations Manager>File>Configuration>Options>General>check off Suppress backup reminder

Pay More, Expect More, Get More
By Dianne Miethner, Senior Consultant, DMSRetail

It's time for more retailers to test the 'pay more expect more, get more' theory.

It seems that retailers have always argued against higher wages, benefits and full-time positions citing exorbitant wage costs as the reason.

While it is true that the expense, in dollars would increase it certainly does not follow that the actual wage percent would increase. And it is the percentage that is key.

Isn't it true that people who value their position, their customers and their company can have a tremendous positive impact on the top line? And, conversely, isn't it true that people who are unhappy, have no job satisfaction and a poor quality of life could have a very negative impact on the top line?

This is not an elaborate, complicated concept. Pay more - expect more - get more.

As we move further into the world of Internet retailing, or e-tailing, it will be absolutely critical that the stores still around to do business face to face with consumers will need to provide a much better shopping experience than what is common today. The unfortunate part is that retailers are probably already looking at this scenario and envisioning how they can keep their customers coming in but they are not considering the 'people' part of their operation. They are thinking about new and exciting selling space, great new products and creative marketing schemes. Customers do not feel abused by selling space, products and marketing campaigns. They feel abused by people.

Back to the Internet. When you think about it, who wouldn't want the unparalleled convenience of shopping from the comfort of their home 24/7? Who wouldn't want to have the massive selection from around the world? Who would mind using their credit card on the Internet once security systems eliminate fraud to a point where it is no longer a major issue? And who, in their right mind, wouldn't choose to avoid the hassle and frustration of dealing with unfriendly and often uninformed retail store employees? (To those readers who are, in fact, good retail store associates - no offense intended and... thanks!)

So, why would people go out to shop?

Some might still do it for the entertainment value. And some might still want to shop in the traditional way because they don't like change. But even for those the experience will have to be a lot more exciting and inviting than it is today or they, too, will convert.

The only surefire way to make, and keep, a business truly customer focused is through competition. Up until now most retailers have not reacted appropriately to poor service levels in their stores because most of their competitors provide the same, or worse, service than they do. They may not be aware of their losses but, most assuredly, those stores with nasty, miserable, moody or just generally indifferent employees are losing. How long can it go on?

Smart retailers will understand that paying more, which means a reasonable hourly wage or salary, full time status and benefits or even part time status that provides benefits of some description will help to attract and retain people whom they can expect more from because they are providing them with a decent living and allowing them to enjoy a decent quality of life. In short, the retailer is providing some job satisfaction. Employers will get more from these employees simply because the employees are receiving something in return. The retailer can expect these employees to help them grow and maintain a viable company.

Getting back to wage costs...all other things being equal, if you attract and hire the right people and provide them with some of the basics that they need to enjoy a decent quality of life, sales will go up. Wage cost problem solved.

Pay more - expect more - get more

You can contact Dianne Miethner at dmiethner@dmsretail.com

Meet Our Staff

Teresa Klamm, Microsoft RMS Trainer/Technician

Many of our customers already know Teresa; she has been with us since January, 2000 and has trained many of you on your RMS Software. Prior to joining ARMS, Teresa was a Point-of-Sale and Inventory Control, System Administrator, for a 35-store jewelry chain. She has an extensive retail background, having been a store manager and buyer for Mercantile Stores and Zale's.  Teresa is fully certified on Microsoft RMS and is available for initial trainings, report writing, advanced training and other help with your RMS system.  In her spare time Teresa plays the piano and makes custom jewelry.

Referral Program

Receive $250 credit on account or 2 Client Service hours every time you refer a new customer that purchases Microsoft Retail Management System*. Microsoft Retail Management System has grown to be the premier Inventory Control/POS software for small to mid-tier retailers.

Whether you know a single store or a 20-store chain, Microsoft Retail Management System provides the technology for retailers to excel.

Call your sales person today at 800-305-0461 or complete the form below to refer another retailer and start earning valuable rewards!

Call your sales person today or click on the link below to refer another retailer and start earning valuable rewards!  http://rms.armsys.com/reqreferral.htm

*Minimum purchase of $10,000 required .

What is Your Entrepreneurial Intelligence?

Did you ever have a EUREKA Moment? That is the moment when you really get it. It's when everything becomes clear in your mind and you understand for the first time like you never understood it before.

That happened to me today in a way I never expected. I was having a wonderful and interesting conversation with my one of my daughters. She is a very bright and capable pharmaceutical sales rep for a major international drug producer. She understands business both big and small and she mentioned how shocked she was when some of the doctors she calls on don't run very efficient practices and are either not reaching their financial potential or losing money needlessly.

Why does that happen she asked? These people are very bright and should know better. Then it hit us that just because someone is bright doesn't mean they have the thought process, the priorities, or focus that someone with Entrepreneurial Intelligence has. Actually, we had never heard of the term before but later we did Google it and it has been played with but never formalized with a book or website.

We got involved in a lively discussion about why some people succeed while others don't. The question was why don't really bright people always succeed in business over others of less intelligence?

We agreed that we have always been very envious of really bright people-- how they can understand complex concepts must faster than we can. But many of these people are rarely the biggest financial winners in business. What is it that they are lacking? What is even more important than that is why people of very average intelligence can succeed where others with high intelligence don't? What do they have, what quality do the average intelligence people possess that make them winners in business?

Please understand we are only talking about financial success in this piece-- we can talk about other types of success at another time.

So as we drove the car on a 3 hour road trip we came up with this list of qualities of the entrepreneurial intelligent:

1. They are opportunistic in nature. They look at problems to solve as business opportunities. I think President Kennedy said it best when he said, "Some men look at things and say, why? While others look at things and say why not?"

2. They are passionate about the project. They create an emotional attachment to any project they are involved.

3. They are risk takers and are not satisfied with the status quo.

4. They are not afraid of failure because they fail many more times then they win.

5. They stick to it. They go beyond logical involvement.

6. They generally will take on more projects than they should because of the thrill of the idea.

7. They are rarely detail oriented. They look at the big picture. They focus on what can be done as opposed to how it can be done.

8. They leverage their strengths. They will surround themselves with bright people that have the capabilities they need. They will leverage their personalities to attract these people and then honor and respect them to create the perfectly balanced team.

9. They know the financial benchmarks it takes to make money and if they aren't met they move on to the next challenge.

10. Most true entrepreneurs will have a love affair for the start-up. They will lose interest in a project. That is the reason that many of these folks that possess Entrepreneurial Intelligence fail. They need to start it and get out. They are not strong at follow through and the day to day running of a business is considered boring.

Most of the people I work with possess Entrepreneurial Intelligence. They paint the world in broader strokes and leave the details to someone else. They love the thrill of the idea or concept over the everyday plans.

I believe the difference from a successful entrepreneur who is respected and admired in their community and someone who goes from some "get rich scheme" to another and is referred to as a "fruitcake" or "loser" is simply one thing-- success. Sometimes they see things before the market does and it fails, or sometimes because of their list of losing attempts, they are never able to gather the resources together to succeed. Sometimes they give up just before the try that would have put them over the top.

Let me end this piece with this thought. No entrepreneur ever succeeded without someone telling them "that won't work". Next time that happens, thank them because they might have just given you the best motivation to make it work. Entrepreneurial Intelligence ROCKS! I wouldn't leave home without it.

For more articles by Rick Segel, please press here.