The Retail Vantage
  May 2011
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In This Issue
This Mother's Day
CustomerConnect Mother's Day Promotion
Join us for a day of workshops
Finding-Customers Efforts
New Referral Program
Tech Tips
ARMS on Facebook
 
 
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This Mother's Day, Mom's Getting Pampered, According to NRF Survey

 

 

Pampered Moms

By Kathy Grannis


Washington, April 28, 2011 - Often known as the voice of reason, and even frugality, mom doesn't expect much for Mother's Day. But this year, her loved ones are fully intent on pampering her with some of the finer things in life. According to NRF's 2011 Mother's Day Consumer Intentions and Actions survey, conducted by BIGresearch, the average person celebrating the holiday is expected to spend $140.73 on gifts, up from $126.90 last year, and a return to 2008 spending levels. Total spending is expected to reach $16.3 billion.*

"This Mother's Day, the woman who often puts herself last is being put first," said NRF President and CEO Matthew Shay. "Americans are in a much better position to spend this year and will push the daily stresses of high gas and food costs aside for one day to celebrate the most important women in the world to them." 

 

This year, husbands and sons across the country plan to spoil mom a bit, as more indulgent gifts will prove the most popular. According to the survey the number of people who plan on buying electronics (13.3%) will rise 48 percent from last year (9.0%) - and they're spending more, too. Those buying electronics will  shell out $94.91 on smartphones, cameras and even tablet devices, up eight percent from $87.70 last year.** Jewelry will also be a popular gift option for mom, with 31.2 percent of celebrants planning to buy mom silver, gold or diamonds, up 19 percent from last year. Total spending on jewelry is expected to reach $3.0 billion.

Restaurants and other businesses will also benefit from the billions of dollars that come in for one of the biggest holidays of the year. More than half (54.7%) of all celebrants will treat mom to a nice dinner or brunch, spending a total of $3.1 billion. Additionally, one-third (31.8%) of Americans will buy mom clothing or accessories ($1.3 billion total) and nearly two-thirds (64.9%) will buy mom flowers ($1.9 billion). Consumers will also shell out $1.6 billion on gift cards and $1.2 billion on personal services such as a trip to a day spa.

 

Continue Reading: http://www.nrf.com/modules.php?name=News&op=viewlive&sp_id=1114

 

Source: National Retail Federation

 

 

 

CustomerConnect Mother's Day Promotion

 

All CounterPoint customers who have not yet registered for CustomerConnect received an email from Radiant the week of April 11, 2011, telling them about the great Mother's Day CustomerConnect Promotion that is currently taking place.  With this promotion, CounterPoint customers who register with the promo code MOM2011 will receive CustomerConnect FREE for 60 days plus a free custom designed template, a free one hour training session with our CustomerConnect team to learn how to use the service, and two pre-set campaigns they can use immediately in their marketing efforts.  We wanted to follow-up on this correspondence from Radiant Systems, and are encouraging all our CounterPoint SQL users to sign up today!

 

As a reminder, some of the features/benefits of the Customer Connect E-mail marketing module include:

  • Intuitive campaign builder
  • User-friendly formatting tools
  • Load hundreds of images for FREE
  • Retail-specific templates
  • Innovative and integrated autoresponders
  • Advanced segmentation tools
  • Industry-leading deliverability rate
  • Built-in anti-spam checker
  • Bounce management
  • CAN-SPAM compliant
  • Message scheduling
  • Social Sharing
  • Closed-looped tracking - from open to purchase
  • Subscriber management
  • Easy-to-read and interpret charts and graphs
  • Campaign management and comparison dashboards
  • Open and clickthrough tracking

You can learn more about Customer Connect by copying the following web address into your browser:

 

 

http://www.counterpointpos.com/solution/customer-connect.htm

Customer Summit 2011

Join us for a day of workshops in early August designed to enhance your knowledge of CounterPoint SQL.  Advanced Retail Management Systems will be hosting its annual Customer Summit for CounterPoint SQL customers which will take place in Colorado.  The theme of this year's event is "Synergize", co-operating, working together and interacting to increase your use and understanding of CounterPoint SQL.  This is a great opportunity to network with other retail customers, the ARMS staff and vendors.  Watch for our announcement and your invitation coming soon.

  

How to Focus Your Finding-Customers Efforts

  

Focus Your Effortsby Laura Lorber

 

To start a business, you don't need financing, a website or business plan. All you need is a customer.

 

But even when it comes to the all-important task of acquiring those first customers, a new business is usually looking to save as much time and money as possible.

 

Buying a customer list can be expensive, so most small businesses look to build their own. The best way to do it? Get smart about networking, according to Sheryl Johnson, founder of Pittsburgh-based BD-PRo Marketing Solutions. Here are some of her tips for expanding a contact database.

 

Have a networking strategy. Know your networking goals, and join groups where you'll be most likely to connect with the people you most want to meet both online and at in-person events.

 

Make networking part of your everyday life. Keep your elevator pitch at the ready so that the people you meet know what you do and who you can help. You never know who you'll bump into or who they might know.

 

Ask for referrals. After each sale, make it part of your routine to ask for a referral. Other good sources of referrals include employees and email newsletters that can be passed along.

 

Follow up. Create a sound strategy to stay in touch with people and keep on top of what their needs are. Having a contact management system can help you stay on track.


 

Continue Reading: http://www.entrepreneur.com/blog/219536
 

Source: Entrepreneur

 

 

Announcing Our New Referral Program 

 

 Advanced Retail Management Systems Referral Rewards

$100 for You and $100 for the Retailer You Refer!


ARMS Referral ProgramHere's how it works:

1.   Let us know the name and contact information for another retail company that is looking for a POS system and receive a $100 Visa Gift card that can be used anywhere Visa debit cards are accepted.

 

2.   Once the referred retailer participates in a 1 hour web presentation for CounterPoint, Retail Pro or Microsoft RMS they will also receive a $100 Visa Gift Card.

 

Contact us today with your referral. Call Susie Carmen at (800) 305-0461 Ext 357 or e-mail her at susie.carmen@armsys.com.  Visit our website to register your referral at www.armsys.com  

 

 

Tech Tips
 

 Tech Tips

New feature in Version 8.4 of CounterPoint:

 

Sending Email Receipts

 

In this version, when you complete a ticket, you have the option of sending the receipt to the customer via e-mail, instead of or in addition to printing the receipt. This feature allows you to offer your customers the convenience of electronic receipts while reducing wear on your receipt printers and your consumption of receipt paper.

 

 

You can also email statements to customers, reports to others who need them, or purchase orders to vendors without first saving them to PDF files.

 

 

Follow Advanced Retail Management Systems on Facebook
 

facebookKeep up with latest happenings in Retail and your particular POS\Inventory Control software by becoming a fan of Advanced Retail Management Systems (ARMS) on Facebook!   Video Clips from the ARMS staff with Tech Tips and other helpful information coming soon!

By being a fan of ARMS, you will receive information about your software including special "web only" tips & tricks that won't be given elsewhere. You'll be among the first to learn about new release and features, training opportunities, and links to interesting information on the web. Connect with the ARMS staff and our customers!

To become a fan of ARMS on Facebook, click here
 

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