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Tech Tips
DID YOU BACKUP YOUR SOFTWARE TODAY?
We
have several backup solutions:
•
Removable hard drives that the client trades out
every day or so. Uses batch files that run from
Rpro scheduler (or some other scheduler) to
simply copy files from Rpro / BW to the
removable hard drive into folder named for the
day of the week. This method provides 2 weeks
of backups and the ability to easily replace
single files or whole folders in Windows
Explorer. It is usually scheduled to occur at
night, but not during polling or any other Rpro
functions.
• Tape backups are more troublesome. We have set
them up in the past, but have shied away from
this option for about a year now. Backup
program is usually Veritas or as provided by the
tape drive manufacturer.
• External backup drives are usually USB, and
require PNP OS's and hardware. This is becoming
the backup of choice, and works very similar to
the removable hard drive backup system.
• Rpro provides the safeguard backup system,
which simply zips up key data files into the
Rpro folder. Okay to have in a pinch, but not
an adequate primary backup system.
• The magical backup fairy which is the backup
that clients look for when their hard drive on
the main master has exploded, and they haven't
done a backup in over 2 years (when they were on
V6). Apparently only ARM has access to this
type of backup system, which is why clients call
tech support for their backup.
Zip code lookup
If
you have set up your system to use ZIP/Postal
Code Lookup, entering the ZIP code will
automatically write the corresponding city,
state, and/or country information on the
customer record (see usage for the ZIP field
described previously in the customer fields
table).
If
you enter a nine-digit zip code, such as
12345-6789, including the hyphen, the system
will ignore the four-digit extension and look
for an entry that matches the first five digits.
Printing Customer IDs on Labels
Using Document Designer, you can print customer
mailing labels that can include the Customer ID
in barcode and human-readable form. Some stores
print and laminate mailing labels for use as
customer identification cards. If the label
includes the customer's Retail Pro Customer ID
in barcode, then a cashier can scan the barcode
to quickly write the customer on a document or
find the customer's record in the customer file
Extra Tid Bits
1.
Reconstruct at least once a month and more
during busier periods.
2.
Rent your Percons early for your yearly PI.
Everyone does them at the same time.
3.
A customer greeted with a friendly smile and a
"HI" is more likely to buy and less likely to
shop-lift
4.
Scheduling reports to run overnight in Version 8
prevents your having to run the same reports
every morning, every Monday or every first of
the month.
5.
Remember, never edit or delete inventory, always
use Clean House.
6.
Keep it Clean - clean your hardware every so
often. It can really make a difference whether
you look clean and professional or dirty and
messy.
7.
Giving your pet a little pat and cuddle can help
to lower your blood pressure and put a smile on
your face.
Online Support Services
@
www.armsys.com
Sign up today for our Online Support Services
available to Gold Support Service customers.
This advanced suite of services will allow you
to place support calls online, check the status
of your support calls as they are being handled
by our technicians, help you in finding
solutions to your questions through our
Knowledge Base and allow you to communicate with
other Retail Pro® users in the Newsgroup forums.
These features and more are available when you
create an account!
For more information on support plans from
Advanced Retail Management Systems, contact
Marta at 303-738-1800, Ext 323. |
