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Shopping
Report: 3 Biggest Holiday Trends for Young
Adults By
Farnoosh Torabi
The
National Retail Federation recently surveyed all
age groups on their spending plans this holiday
season. Among the results there were some
interesting revelations about the shopping
habits of young adult. Here are the
highlights:
Your
Smartphone Is Your Buddy
The
NRF says one in four shoppers - mostly young
adults - with an iPhone or other smartphone will
use their device to shop for gifts, comparison
shop and research products. Shopping
applications like Coupon Sherpa, Amazon Mobile,
Shop Savvy, Red Laser and Compare Everywhere are
some of my own faves.
You're
Most Likely to Buy a Gift For
Yourself
Talk
about Generation Me: NRF finds
young adults are the age group most likely to
make "non-gift" purchases for themselves (69.4%
of young adults vs. 57.1% average).
If
you must shop for yourself first, just remember
that experiences from leisure and travel are
what researchers say are one of the few real
purchases that can make us happy. Taking a yoga
class or spending the day with friends is money
well spent ... and a nice stress reliever around
the holidays.
Continue
Reading: http://moneywatch.bnet.com/saving-money/blog/so-money/shopping-report-3-biggest-holiday-trends-for-young-adults/1001/
Source:
MoneyWatch.com |
New Promotions Module For V8.6 and
V9.14
Retail
Pro Promotions is a discounting plug-in for
Retail Pro V8.6 and V9.14
Retail Pro
Promotions enables you to define a variety of
promotions, including:
- Promotions: Standard
promotions allow you to define date-based
discounts for specific items.
- Customer pricing: Customer
pricing allows you to create lists of items and
prices for those items. This price list can then
be assigned to a customer in Retail Pro. If one
of these customers is added to a receipt, and an
item is rung up that exists in the price list,
the price defined in the Promotions plug-in will
be used instead of the Retail Pro price.
- Quantity Discounts are
similar to Promos in the way they are defined,
but also enable you to define a quantity range.
Quantity discounts include a "Discount Applies
To" field that enables you to count certain
items' quantities but not apply the discount to
all of them. Use quantity discounts for "Buy This,
Get That (BTGT), Buy One or More (BOOM), and Buy
One, Get One Free promotions.
- Special Pricing: Special
pricing enables you to enter specific prices for
selected items for a specific date range.
Special pricing is not specific to individual
customers or the quantity
sold.
The
promotion module is available for Version 8.6
customers and is currently Beta for Version 9
customers. |
US Retailers' Glimmers Of Hope This
Holiday
NEW YORK
(Dow Jones)--Even though the economy is still on
consumers' minds heading into the industry's
crucial holiday selling period, there are some
signs that shoppers may be more willing to
loosen their purse strings.
While about
61.7% of shoppers said the economy will affect
their spending decision this holiday season,
that percentage declined from 65.3% last year,
according to a survey of about 9,000 consumers
from trade group National Retail Federation
conducted by BIGresearch.
The
percentage of shoppers who ranked sales or price
discounts as the most important factor in their
purchasing decision also declined to 41.8% from
43.3%, the survey showed.
On the
other hand, the percentage of those who
considered customer service the more important
factor rose to 5.3% from 4.4%. Merchandise
quality also increased in its importance for
12.7% of shoppers, up from 11.8%.
In another
signal that shoppers are feeling more at ease
about spending beyond essential and other
practical gifts, the percentage of people who
said they'd like to receive jewelry as gifts
rose for the first time since 2008 to 23% from
20.8%.
People also
are more willing to self-indulge, with the
percentage of shoppers planning to use holiday
sales to purchase for themselves rising to 57.1%
from 52.9% last year, the survey results
showed.
Source:
The Wall Street
Journal
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Retail
Pro and Windows 7
Compatibility
Windows
7 compatibility is defined as the ability to
install/load and operate the Retail Pro core
product (Small Business, Merchant, Global,
Global Enterprise) on a computer running the
Windows 7 operating system. The Retail Pro
Version 8 suite of products (version 8.6 and
later), including Shop, Small Business, and
Merchant editions are compatible with Windows 7
Professional 32 bit Edition.
Only Retail Pro version 8.6 or later
releases are considered Windows 7
compatible. A Retail Pro release prior to
these versions will need to be updated to
support the Windows 7 operating system.
Windows 7 Professional 64 bit Edition is not
supported for use with the Retail Pro version 8
products. Compatibility issues between Retail
Pro version 8.6 and Windows 7 Professional 32
bit Edition (as validated by RPI) will be
considered for remedy by Retail Pro
International. In some cases a fix may not be
possible within Retail Pro 8 platform, in which
case Retail Pro 9 should be considered for use
as an alternative. The
Retail Pro version 9 suite of products (version
9.2 R2 and later), including Small Business,
Global, Global Enterprise, and DataStor editions
are compatible with Windows 7 Professional, both
32 bit and 64 bit editions. It
is important to note that some ancillary tools
based on legacy development platforms may not
have been tested for compatibility with Windows
7. In these cases the ancillary tools are
provided on an as-is basis. Not
all hardware drivers are Windows 7 compatible,
and in some cases drivers which are Windows 7
compatible are not 64 bit compatible. It is the
customer's responsibility to verify that all
software and hardware devices being used with
their Retail Pro products are Windows 7
compatible or 64 bit compatible when a 64 bit
operating system is being utilized.
Retail
Pro International does not recommend the use of,
nor support the use of Microsoft's Windows Home
Premium or Home Basic editions with either
Retail Pro version 8 or 9. Upgrading
your Retail Pro software requires being current
on your Software Assurance. We highly
recommend you consult our Inside Sales Team
today to determine the best migration path to
make your Retail Pro software Windows 7
compatible. Please call (800)
305-0461 and ask for Stacey or Andrea
or E-mail us at insidesales@armsys.com.
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Equipment
Maintenance
Do
use a virus checker
regularly.
Everyone
should use a virus checker. The best type of
protection is continuous monitoring from a
dedicated anti-virus program like Trend Micro or
McAfee. We have had significant speed issues
when using Norton Antivirus with Retail Pro.
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Retail
Spotlight

Arriesgado
Clothing Company opened in December 2007 and is
operated by Cabal Yarne who moved to Vail, CO in
October 2000. Yarne started in fashion with
Limited Brands in Columbus, OH as a
buyer/sourcing assistant for Structure. Prior to
opening Arriesgado Clothing Company, Cabal
worked managing and running multiple stores
throughout the Vail Valley. Through the seven
year period of working for other businesses in
Vail Cabal had many opportunities to use
different point of sale systems and got
acquainted with different ways to manage
inventory and sales. When it came time to open
his own store it was an easy decision as to
which retail solution he would go. There were
cheaper systems out there that Yarne considered,
but when compared with Retail Pro they just
didn't stack up. Retail Pro was worth a little
extra upfront because it would save thousands in
the future. Retail Pro eliminated a lot of human
error. It gave Cabal a way to track employee
sales and employee security issues. Also it was
easy for store employees to put inventory in the
system and to check the floor and storage for
sizes and items they were not sure they had
without running all over the
place.
As
the Arriesgado staff continued to learn and use
Retail Pro reports, it really became a big part
of how they do things. Retail reports can show
you anything. You can track what merchandise is
selling well, what is being discounted too much
and what should probably go on sale. The reports
also make payroll a breeze. Printing out
inventory receiving reports along with sales
reports has made it easy for Arriesgado figure
out sell through ratios and has helped
Arriesgado to get out of bad inventory
situations and to move into better inventory
situations. Retail Pro can help you figure out
almost anything you need to know to run your
business if you take the time to understand it.
If you don't understand something there is
always an ARMS employee willing to help. I can't
tell you how many times an Arriesgado employee
has called Kelly Walton and she has had an easy
answer to what they need to do every time and
she was always happy to help. Kelly has not only
helped Arriesgado employees, but 9 times out of
10 she leaves them smiling and in a happier mood
than when they called. Stacey Ryan is also
always very happy to help. Numerous times Cabal
has contacted Stacey thinking it is time to open
the next store and wants a quote on a system.
That new store has not come to fruition yet, but
we are hopeful it will. ARMS employees give
great customer service. Every business should
try to be as happy to help their customers. The
one piece of advice that Yarne offers is don't
be cheap when it comes to your point of sale,
you will end up paying for it in the long run.
It is tough enough to make a business successful
these days, don't have your POS be part of the
problem when you can go with a great product
like Retail Pro for a little
more.
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Ways to Improve Your Company's
Customer
Service
Start by
determining what isn't working and put a system
in place to fix it. Then monitor what customers
are saying and communicate with them, Alice
Bredin advises
By
Karen E. Klein
Here's
another reason businesses should improve their
customer service: Customers are willing to spend
more with companies that do. That commonsense
nugget is also supported by recent surveys by
American Express of 12,000 consumers around the
globe. More than 60 percent of U.S.respondents
ranked great customer service as important, but
only one-third believe they're getting it. Alice
Bredin, author and small business adviser to
AmericanExpress OPEN (AXP), says that small
companies are missing out on the opportunity to
deliver service that could differentiate them
from larger competitors. She spoke recently to
Smart Answers columnist Karen E. Klein. Edited
excerpts of their conversation
follow.
Karen
E. Klein: Your survey says that Americans want
great customer service but aren't getting
it.
Alice
Bredin: A majority of Americans feel
companies either haven't changed their attitude
toward customer service or are paying even less
attention. Just 37 percent believe companies
have increased their focus on providing quality
service in the current economy. Why the
disparity?
Business
owners, despite their best intentions, don't
always know what it is that will most satisfy
their customers. They might think it's price,
when really it's personalized service, like
customers being able to quickly find what they
need in the store, or getting follow-ups and
reminders.
I think a
second reason is that business owners haven't
put in place the systems and processes to ensure
that they can provide ongoing service easily.
Business owners in these challenging economic
times are working more hours and having to lay
people off. They're not as focused on things
like service.
Continue
Reading: Click
Here
Source:
Bloomberg
Businessweek |
Kelly Walton has
been a trainer with Advanced Retail for over
four years now. She primarily trains
Retail Pro Version 8 clients, but is also
certified in Microsoft RMS and Retail Pro
Version 9. Needless to say, we keep her
busy!
Kelly came to
ARMS from a 30 year career in luxury
retail. She has done it all. Her
resume lists everything from Store Manager,
District Manager to Director of Stores to
Director of Training. Kelly says that opening
new stores and training the staff is her
greatest pleasure. Her work history deals
mostly with "luxury items." Kelly has
worked for Louis Vuitton, Royal Silk and
Baccarat. Retail is even the family
business. Kelly and husband Chuck own a Great
Frame Up franchise here in Denver.
When not working,
Kelly pursues her hobbies; every one at ARMS
really enjoys the results. Kelly is a fantastic
cook and regularly shares the goodies with the
staff. This with her gardening keeps her
busy at home. She also finds time to teach
a few exercise classes for fun. When asked
about the future, Kelly jokes that when she
grows up she wants to host her own cable
show.
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Tell another retail store that is
looking for a Point of Sale system about
Advanced Retail Management Systems. When
you refer a retailer to us that participates in
a 1 hour web presentation for Retail Pro,
CounterPoint or Microsoft RMS, we will send you
$100 - it's that simple! Register
your referral today. Call Susie Carmen
today at (303) 738-1800 Ext 357
or E-mail her at susie.carmen@armsys.com
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