The Retail Vantage
November 2010
Retailpro
In This Issue
Shopping Report
New Promotions Module
US Retailers' Glimmers Of Hope
Retail Pro and Windows 7 Compatibility
Tech Tips
Retail Spotlight
Improve Your Company's Customer Service
Meet Our Staff
ARMS on Facebook
Referral Program
 
 
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Shopping Report: 3 Biggest Holiday Trends for Young Adults
By Farnoosh Torabi 
Holiday Shopping Report

 

The National Retail Federation recently surveyed all age groups on their spending plans this holiday season. Among the results there were some interesting revelations about the shopping habits of young adult. Here are the highlights:

 

Your Smartphone Is Your Buddy

 

The NRF says one in four shoppers - mostly young adults - with an iPhone or other smartphone will use their device to shop for gifts, comparison shop and research products. Shopping applications like Coupon Sherpa, Amazon Mobile, Shop Savvy, Red Laser and Compare Everywhere are some of my own faves.

 

You're Most Likely to Buy a Gift For Yourself

 

Talk about Generation Me: NRF finds young adults are the age group most likely to make "non-gift" purchases for themselves (69.4% of young adults vs. 57.1% average).

 

If you must shop for yourself first, just remember that experiences from leisure and travel are what researchers say are one of the few real purchases that can make us happy. Taking a yoga class or spending the day with friends is money well spent ... and a nice stress reliever around the holidays. 

 

Continue Reading: http://moneywatch.bnet.com/saving-money/blog/so-money/shopping-report-3-biggest-holiday-trends-for-young-adults/1001/

 

 

Source: MoneyWatch.com

 
New Promotions Module For V8.6 and V9.14 


Retail Pro Promotions is a discounting plug-in for Retail Pro V8.6 and V9.14

Retail Pro Promotions enables you to define a variety of promotions, including:
  • Promotions: Standard promotions allow you to define date-based discounts for specific items.
  • Customer pricing: Customer pricing allows you to create lists of items and prices for those items. This price list can then be assigned to a customer in Retail Pro. If one of these customers is added to a receipt, and an item is rung up that exists in the price list, the price defined in the Promotions plug-in will be used instead of the Retail Pro price.
  • Quantity Discounts are similar to Promos in the way they are defined, but also enable you to define a quantity range. Quantity discounts include a "Discount Applies To" field that enables you to count certain items' quantities but not apply the discount to all of them. Use quantity discounts for "Buy This, Get That (BTGT), Buy One or More (BOOM), and Buy One, Get One Free promotions.
  • Special Pricing: Special pricing enables you to enter specific prices for selected items for a specific date range. Special pricing is not specific to individual customers or the quantity sold.
The promotion module is available for Version 8.6 customers and is currently Beta for Version 9 customers.

US Retailers' Glimmers Of Hope This Holiday 

 
By Andria Cheng 
 

NEW YORK (Dow Jones)--Even though the economy is still on consumers' minds heading into the industry's crucial holiday selling period, there are some signs that shoppers may be more willing to loosen their purse strings.
While about 61.7% of shoppers said the economy will affect their spending decision this holiday season, that percentage declined from 65.3% last year, according to a survey of about 9,000 consumers from trade group National Retail Federation conducted by BIGresearch.

The percentage of shoppers who ranked sales or price discounts as the most important factor in their purchasing decision also declined to 41.8% from 43.3%, the survey showed.

On the other hand, the percentage of those who considered customer service the more important factor rose to 5.3% from 4.4%. Merchandise quality also increased in its importance for 12.7% of shoppers, up from 11.8%.

In another signal that shoppers are feeling more at ease about spending beyond essential and other practical gifts, the percentage of people who said they'd like to receive jewelry as gifts rose for the first time since 2008 to 23% from 20.8%.
People also are more willing to self-indulge, with the percentage of shoppers planning to use holiday sales to purchase for themselves rising to 57.1% from 52.9% last year, the survey results showed.

Source: The Wall Street Journal

Retail Pro and Windows 7 Compatibility


Windows 7 compatibility is defined as the ability to install/load and operate the Retail Pro core product (Small Business, Merchant, Global, Global Enterprise) on a computer running the Windows 7 operating system.  The Retail Pro Version 8 suite of products (version 8.6 and later), including Shop, Small Business, and Merchant editions are compatible with Windows 7 Professional 32 bit Edition.   Only Retail Pro version 8.6 or later releases are considered Windows 7 compatible.  A Retail Pro release prior to these versions will need to be updated to support the Windows 7 operating system. Windows 7 Professional 64 bit Edition is not supported for use with the Retail Pro version 8 products. Compatibility issues between Retail Pro version 8.6 and Windows 7 Professional 32 bit Edition (as validated by RPI) will be considered for remedy by Retail Pro International. In some cases a fix may not be possible within Retail Pro 8 platform, in which case Retail Pro 9 should be considered for use as an alternative.
 
The Retail Pro version 9 suite of products (version 9.2 R2 and later), including Small Business, Global, Global Enterprise, and DataStor editions are compatible with Windows 7 Professional, both 32 bit and 64 bit editions.
 
It is important to note that some ancillary tools based on legacy development platforms may not have been tested for compatibility with Windows 7. In these cases the ancillary tools are provided on an as-is basis.
 
Not all hardware drivers are Windows 7 compatible, and in some cases drivers which are Windows 7 compatible are not 64 bit compatible. It is the customer's responsibility to verify that all software and hardware devices being used with their Retail Pro products are Windows 7 compatible or 64 bit compatible when a 64 bit operating system is being utilized.
 
Retail Pro International does not recommend the use of, nor support the use of Microsoft's Windows Home Premium or Home Basic editions with either Retail Pro version 8 or 9.
 
Upgrading your Retail Pro software requires being current on your Software Assurance.  We highly recommend you consult our Inside Sales Team today to determine the best migration path to make your Retail Pro software Windows 7 compatible.  Please call (800) 305-0461 and ask for Stacey or Andrea or E-mail us at insidesales@armsys.com.


 

Tech Tips
 

Tech Tips

Equipment Maintenance

 

Do use a virus checker regularly.

Everyone should use a virus checker. The best type of protection is continuous monitoring from a dedicated anti-virus program like Trend Micro or McAfee. We have had significant speed issues when using Norton Antivirus with Retail Pro.


Retail Spotlight


Arriesgado

 

Arriesgado Clothing Company opened in December 2007 and is operated by Cabal Yarne who moved to Vail, CO in October 2000. Yarne started in fashion with Limited Brands in Columbus, OH as a buyer/sourcing assistant for Structure. Prior to opening Arriesgado Clothing Company, Cabal worked managing and running multiple stores throughout the Vail Valley. Through the seven year period of working for other businesses in Vail Cabal had many opportunities to use different point of sale systems and got acquainted with different ways to manage inventory and sales. When it came time to open his own store it was an easy decision as to which retail solution he would go. There were cheaper systems out there that Yarne considered, but when compared with Retail Pro they just didn't stack up. Retail Pro was worth a little extra upfront because it would save thousands in the future. Retail Pro eliminated a lot of human error. It gave Cabal a way to track employee sales and employee security issues. Also it was easy for store employees to put inventory in the system and to check the floor and storage for sizes and items they were not sure they had without running all over the place.

As the Arriesgado staff continued to learn and use Retail Pro reports, it really became a big part of how they do things. Retail reports can show you anything. You can track what merchandise is selling well, what is being discounted too much and what should probably go on sale. The reports also make payroll a breeze. Printing out inventory receiving reports along with sales reports has made it easy for Arriesgado figure out sell through ratios and has helped Arriesgado to get out of bad inventory situations and to move into better inventory situations. Retail Pro can help you figure out almost anything you need to know to run your business if you take the time to understand it. If you don't understand something there is always an ARMS employee willing to help. I can't tell you how many times an Arriesgado employee has called Kelly Walton and she has had an easy answer to what they need to do every time and she was always happy to help. Kelly has not only helped Arriesgado employees, but 9 times out of 10 she leaves them smiling and in a happier mood than when they called. Stacey Ryan is also always very happy to help. Numerous times Cabal has contacted Stacey thinking it is time to open the next store and wants a quote on a system. That new store has not come to fruition yet, but we are hopeful it will. ARMS employees give great customer service. Every business should try to be as happy to help their customers. The one piece of advice that Yarne offers is don't be cheap when it comes to your point of sale, you will end up paying for it in the long run. It is tough enough to make a business successful these days, don't have your POS be part of the problem when you can go with a great product like Retail Pro for a little more.



 
Ways to Improve Your Company's Customer Service
 
Start by determining what isn't working and put a system in place to fix it. Then monitor what customers are saying and communicate with them, Alice Bredin advises

By Karen E. Klein

Here's another reason businesses should improve their customer service: Customers are willing to spend more with companies that do. That commonsense nugget is also supported by recent surveys by American Express of 12,000 consumers around the globe. More than 60 percent of U.S.respondents ranked great customer service as important, but only one-third believe they're getting it. Alice Bredin, author and small business adviser to AmericanExpress OPEN (AXP), says that small companies are missing out on the opportunity to deliver service that could differentiate them from larger competitors. She spoke recently to Smart Answers columnist Karen E. Klein. Edited excerpts of their conversation follow.

Karen E. Klein: Your survey says that Americans want great customer service but aren't getting it.

Alice Bredin: A majority of Americans feel companies either haven't changed their attitude toward customer service or are paying even less attention. Just 37 percent believe companies have increased their focus on providing quality service in the current economy.
Why the disparity?

Business owners, despite their best intentions, don't always know what it is that will most satisfy their customers. They might think it's price, when really it's personalized service, like customers being able to quickly find what they need in the store, or getting follow-ups and reminders.

I think a second reason is that business owners haven't put in place the systems and processes to ensure that they can provide ongoing service easily. Business owners in these challenging economic times are working more hours and having to lay people off. They're not as focused on things like service.

Continue Reading: Click Here

 
Source: Bloomberg Businessweek

 
Meet Our Staff 

Kelly Walton
Kelly Walton

 

Kelly Walton has been a trainer with Advanced Retail for over four years now.  She primarily trains Retail Pro Version 8 clients, but is also certified in Microsoft RMS and Retail Pro Version 9.  Needless to say, we keep her busy!

 

Kelly came to ARMS from a 30 year career in luxury retail.  She has done it all.  Her resume lists everything from Store Manager, District Manager to Director of Stores to Director of Training. Kelly says that opening new stores and training the staff is her greatest pleasure.  Her work history deals mostly with "luxury items."  Kelly has worked for Louis Vuitton, Royal Silk and Baccarat.  Retail is even the family business. Kelly and husband Chuck own a Great Frame Up franchise here in Denver.

 

When not working, Kelly pursues her hobbies; every one at ARMS really enjoys the results. Kelly is a fantastic cook and regularly shares the goodies with the staff.  This with her gardening keeps her busy at home.  She also finds time to teach a few exercise classes for fun.  When asked about the future, Kelly jokes that when she grows up she wants to host her own cable show.

 

Follow Advanced Retail Management Systems on Facebook
 

facebookKeep up with latest happenings in Retail and your particular POS\Inventory Control software by becoming a fan of Advanced Retail Management Systems (ARMS) on Facebook!   Video Clips from the ARMS staff with Tech Tips and other helpful information coming soon!

By being a fan of ARMS, you will receive information about your software including special "web only" tips & tricks that won't be given elsewhere. You'll be among the first to learn about new release and features, training opportunities, and links to interesting information on the web. Connect with the ARMS staff and our customers!

To become a fan of ARMS on Facebook, click here
 

Refer a Retailer

 Tell another retail store that is looking for a Point of Sale system about Advanced Retail Management Systems.  When you refer a retailer to us that participates in a 1 hour web presentation for Retail Pro, CounterPoint or Microsoft RMS, we will send you $100 - it's that simple!
 
Register your referral today.  Call Susie Carmen today at (303) 738-1800 Ext 357 or E-mail her at
susie.carmen@armsys.com
 

 


 

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