The Retail Vantage
  November 2011
Retailpro
In This Issue
Holiday Shopping Plans Include Deals
Increase Sales Using On-Demand Color Tags
Tech Tips
The 5 Words That Kill Potential Sales
Meet Our Staff
Referral Rewards
Follow Advanced Retail Management Systems on Facebook
 
 
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Holiday Shopping Plans Include Deals, Coupons and Discounts 


 
by Jack Loechner

 

According to the National Retail Federation's 2011 Holiday Consumer Intentions and Actions Survey, conducted by BIGresearch, holiday shoppers say they plan to spend out an average of $704.18 on holiday gifts and seasonal merchandise, down slightly from last year's $718.98. The report is forecasting overall holiday retail sales to grow 2.8% during the months of November and December to $465.6 billion.

 

Average Holiday Spending

 

Year

Spend

2004

$699.98

2005

734.69

2006

750.70

2007

755.13

2008

694.19

2009

681.83

2010

718.98

2011

704.18

Source: NRF/BigResearch, October 2011

 

 

In addition, a new shopping poll conducted by Ipsos Public Affairs shows that given the current state of the economy, 45% of U.S adults plan to spend less this coming holiday season than they did last year.

Women are more likely than men to say that they are going to be cutting back their holiday shopping budgets (49% vs. 39%), as are adults ages 35 and older compared to younger adults (49% vs. 35%).

 

Consumer Spend Planning 2011 Holiday Season

 

Plan

% of Respondents

Same as last year

42%

More than last year

11

Less than last year

45

Source: Ipsos, October 2011

 

 

Many adults are not taking advantage of online coupons that could help stretch their holiday dollars, with less than half saying that they are likely to look for online coupons or coupon codes before making a holiday purchase.

 

Continue Reading: http://www.mediapost.com/publications/article/160985/holiday-shopping-plans-include-deals-coupons-and.html

 

Source: Media Post

 

 

Increase Sales Using On-Demand Color Tags and Labels! 
  

Would adding pictures, logo's and promotional offers to your hang tags/labels and shelf labels improve your marketing effectiveness and customer's perception of your store?   Would you like to eliminate the need for preprinted tag inventory by printing color tags and labels on-demand as required?  

 
You can now create unique marketing tools, improve work process and save time and money by printing on-demand color tags and labels using the Epson TM-C3400 ColorWorks printer (to learn more click here).  The TM-C3400 ColorWorks printer is the first industrial designed, desktop color printer available to produce tags and  labels as required.  Take a look at this video of the TM-C3400 in action:

http://www.youtube.com/user/EpsonSD#p/u/39/E0sD5H1kLGI    
 
Given the industrial design and low cost of this printer, you can use this printer not only in your distribution center to produce larger runs of tags and labels, but also in-store for smaller, larger mix of print jobs.

In addition, you can design produce hang tags and labels using the Document Designer included in Retail ProŽ Version 8 or Version 9.  Using this designer, will allow you to customize existing or create entirely new tags and labels that pulls data directly from the item database, including images, logos, product descriptions, UPC codes, prices; anything that is stored about the item.   Take a look at some of the tags we created and printed from Retail Pro:

labels and tags
According to Bruce Klepper, President of Advanced Retail Management Systems: "With improved associate productivity and increased sales revenue from the marketing potential of on-demand color tags, the ROI on the TM-C3400 is very good."

Contact Stacey or Andrea at 800 305-0461 or E-mail them at insidesales@armsys.com to discuss how the Epson TM-C3400 ColorWorks printer will enable unique, new marketing solutions for your store.

Tech Tips

  
Tech TipsLead Time

Lead time is the number of days that it typically takes from the time you order merchandise until the merchandise is received. You can predefine a lead time for each vendor. Lead times for items (if the item?s vendor has a lead time defined for it) are displayed on the Committed screen.

1. Select SYSTEM PREFERENCES > MERCHANDISE > VENDORS > USER-DEFINED > Text Field Names: Enter LT as the name for one of the text fields.

2. In the vendor module, enter the number of days of lead time for a particular vendor in the LT field.
Note: You can also predefine a lead time for each item. Item lead times take precedence over vendor lead times. If you define no item lead times, then the vendors lead time, if any, will be shown on the Committed screen for that item. (Refer to Chapter 4. Inventory for more information.)

The 5 Words That Kill Potential Sales

  

 

5 Words That Kill Potential Sales

When times are tough (and sometimes even when they're not) we tend to channel our inner Randolph Duke and try even harder to, "Sell, sell!"

 

 

So why don't our increased efforts result in increased sales? The problem often lies in words - and the approach we take to sales as a result of those words.

 

Let's look at a few words you may be using to guide your approach, and the words you should replace them with:

 

1. Replace Specifications with Benefits. I wanted to cut up some fallen trees. I'm not a lumberjack and knew nothing about chain saws. At the first store the salesman said, "Here's an awesome saw: 50cc engine, 9000 rpm, 18 bar..." While I understood the terms I couldn't place them in context. (Is 9000 revolutions per minute good?) I went to the next store and after the salesman asked me a few simple questions he said, "This chain saw is probably your best bet: It starts reliably, has great safety features, the chain is easy to remove for sharpening or replacement... you could get a more powerful saw, but based on the size of the trees you'll be cutting, all you would get by spending more would be a heavier saw to lug around."

 

One salesman tried to impress me with specifications and features and in the process just made me feel stupid. The other understood my needs and solved my problem. Customers only care about specifications and features in relation to how those qualities meet their needs. Start with benefits, help the customer feel their needs will be met... and then dip into specs if they seem interested.

 

 

Continue Reading: http://www.bnet.com/blog/small-biz-advice/the-5-words-that-kill-potential-sales/4999

 

 

Source: BNET  

Meet Our Staff

  

Susie Carmen 

 

Meet Our Staff: Susie CarmenSusie Carmen joined Advanced Retail Management Systems eleven and a half years ago. Susie is the Marketing Assistant in the Sales Department and is responsible for all new incoming leads, coordinating Tradeshows and just a myriad of tasks while assisting the Sales Consultants.

 

Before working for ARMS, Susie worked for NASA in Clear Lake/Houston. She also had her own Photography Company & Studio. Susie has also had previous career employment in law and medicine.

 

Susie attended Metro State College in Denver, Colorado. Susie's hobbies include creative photography, attending concerts, dancing, hiking and most importantly NASCAR !

 

 

 

Advanced Retail Management Systems
Referral Rewards
  
$100 for You and $100 for the Retailer You Refer!


ARMS Referral ProgramHere's how it works:

1.   Let us know the name and contact information for another retail company that is looking for a POS system and receive a $100 Visa Gift card that can be used anywhere Visa debit cards are accepted.

 

2.   Once the referred retailer participates in a 1 hour web presentation for CounterPoint, Retail Pro or Microsoft RMS they will also receive a $100 Visa Gift Card.

 

 

Contact us today with your referral. Call Susie Carmen at (800) 305-0461 Ext 357 or e-mail her at susie.carmen@armsys.com.  Visit our website to register your referral at www.armsys.com  

 

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By being a fan of ARMS, you will receive information about your software including special "web only" tips & tricks that won't be given elsewhere. You'll be among the first to learn about new release and features, training opportunities, and links to interesting information on the web. Connect with the ARMS staff and our customers!

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