"Retail Selling Ain't Brain Surgery, It's Twice As Hard"
"The best
augury of a man's success in his profession is the he
think it the fines in the world." - George Eliot,
English Novelist
Selling is a profession
Selling in a retail store has not been recognized as a
real profession. Yet it is a profession to millions
(over five million people in North America), and as far
as I am concerned, it is one of the most rewarding
professions there is. The words Sales Associate imply
two things: First, and foremost, the job is about
selling and second, the job is about a partnership and
sharing with others in the store.
There are not too many
jobs that provide a person with a pleasant work
environment and the opportunity to make hundreds of
people happy every day. While it is true that many
stores have not yet realized how important the Sales
Associate is to their business, more and more are
discovering that a well-educated Sales Associate is
critical for success of the store's business. Without
great Professional Sales Associates many stores would
not remain in business."
Jim Dion, founder and
president of Dionco Inc., Chicago is an internationally
known consultant, keynote speaker, trainer, and best
selling author.
To view more from Mr.
Dion's book:http://www.dionco.com/books/retail-selling.pdf
Click here to find out how to receive Jim Dion's book
FREE!
Retail Food For
Thought
By Anne M. Obarski
"I have told my friends
over the years that if it looked good enough, I probably
would eat dirt. I think that comes from growing up in a
home where you always cleaned your plate because, you
guessed it, you were reminded daily that there were
starving kids in China that would love to have that
food. I always wondered what my brussel sprouts would
look like once they reached China!
Food can motivate! Let
me share a couple of examples I have recently observed.
I have an 11-month-old puppy that loves to go in the
car. He especially likes to go through the drive-thru at
McDonalds. Now I am sure that the reason is that it
smells so good and if he is a "good boy" he may get
something too. The first time we went through the
drive-thru, the young lady at the first window said,
"here's some "cookies" for your puppy!" Wow! Zeke was
thrilled and I was so impressed that she noticed him and
recognized he was a puppy AND that she gave him a treat
so that I wasn't giving him "people" food. What customer
service! I really think there was a smile on his face
and I certainly had a better feeling about McDonalds!"
View Complete article:
http://www.merchandiseconcepts.com/retailFood.htm
Tech Tips
Trouble with polling?
Look at your polling logs and understand what they are
telling you.
Verify that polling between the stores is successful
and correct any problems that could prevent a proper
polling cycle.
Verify that all transactions made at the remotes were
properly polled to the main and processed.
If you are consistent about checking your polling
logs and acting on the messages in the logs then your
polling issues will be minimal. A number of problems can
be caused by over-sized or corrupt polling logs. If you
start to have issues because you haven't been able to
check your logs for a while and they become corrupt you
can delete the logs; In the Rpro folder delete:
Log.dat
Log.dia
Log.ix
Logcount.dat
Logcount.dia
These files can be deleted at the Main and/or remote
that is having the issue.
For detailed information on polling, Version 8 customers
should click the E-manuals shortcut from the opening
screen in Retail Pro and then click on Supplemental
Documentation. You can also click on the Version 8 user
guide and browse to the polling section (Chapter 15).
Version 7 customers also have E-manuals and some of you
have the entire manual printed out. You will need to
browse through Windows Explorer to your Rpro folder and
then to the Manuals folder - if it is not there then it
will be on your Version 7 Rpro CD.
Would you like to set up a
workstation to launch a specific document or chapter of
a document when you select the E-manuals button?
By default the E-manuals button launches the
e-manuals home page. You can configure your system to
directly display a specific document or chapter from
within the User's Guide when the button is selected.
For example, at a POS workstation you might want the
button to display the Recording Sales and Returns
chapter instead of the E-manuals home page. At a
receiving station you could display the Receiving
chapter and so on.
1.Access Workstation Preferences > System > E-Manuals
URL at the workstation
2.Select the Browse button and navigate to the folder
containing the E-manuals documents (by default this is
the \Emanuals\Docs folder on the same hard drive as the
program files).
3.Locate and select the V8_10_Record_Sales.pdf file
in the Select File dialog. Select Open to return this
file to the E-manuals URL preference field.
4.Select Save on the side toolbar.
5.Return to the main retail pro menu and select the
E-manuals button. The Recording Sales and Returns
chapter will be displayed.
6.Repeat for other workstations, selecting the
appropriate PDF file to display for each.
Online Support Services @
www.armsys.com
Sign up today for our Online Support Services available
to Gold Support Service customers. This advanced suite
of services will allow you to place support calls
online, check the status of your support calls as they
are being handled by our technicians, help you in
finding solutions to your questions through our
Knowledge Base and allow you to communicate with other
Retail Pro® users in the Newsgroup forums. These
features and more are available when you create an
account!
For more information on support plans from Advanced
Retail Management Systems, contact
Marta at 303-738-1800, Ext 323.
The Retail Spotlight
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