|
Retail Pro Training - Special Summer Pricing
Sign up and
attend Retail Pro training prior to September
15th and receive a 20% discount on any
scheduled training*. Choose from one of
the training classes below or request a training
topic tailored to your specific needs. This is a
great opportunity for you to learn more about
the features of Retail Pro that will help you
reduce costs and increase efficiency in your
business. Trainers and time slots are limited so
give us a call to reserve your training.
To schedule a
training class, contact Rosie Grant at (303)
738-1800, Ext 320 or e-mail her at
rosie.grant@armsys.com
Available Training Classes:
Auto Min/Max
and Auto Purchasing Orders
Retail Pro Analysis
Document and Tag Designer
Planning a Sale using the Price/Cost Manager
The Dynamics of Polling
Using Kits and Packages
Customer Relationship Management
Driving Business with Sales Orders
Click here for more information or to
request a custom training topic designed for
your business..
*This offer
is only valid for current Retail Pro customers
that are purchasing additional training. This
offer is not valid for training time purchased
for updates. Requires a 2 Hour minimum purchase
paid in advance. Training sessions must be
conducted prior to September 15th, 2005,
training sessions conducted after this date are
not qualified for this discount.
Words Your
Customers Want to Hear
(And they aren't "May I Help
You!") ....
By Anne M. Obarski
September is a
beautiful time of the year in the Eastern part
of the United States. The days are getting
shorter and the trees are just starting to show
a tinge of color as we all await their vibrant
colors to come. September is also "back to
school" or what a commercial once said, "the
most wonderful time of the year" to many summer
stressed parents.
Since I worked
as a college instructor for 15 years, I remember
very well the anticipation of even my college
students to get back into a routine and for most
of them, their final educational path to a
"real" job.
I also feel that businesses are in a "flex" mode
as many of their staff have headed back to
school and they are scurrying to hire people to
take their place before the holiday rush begins.
There is a different feeling in the air and I
look forward to September like a "New Year's"
day. Starting fresh, having an open mind and
ready to take on new and exciting challenges. I
hope you feel like that in your business. If you
do, sharpen your pencils and let's look at a
grammar lesson that could help you increase your
business by just using a few extra words when
you speak to your customers.
Statistics have shown that your first impression
on someone is made up of the following:
55% is Non-verbal
- How You Look and Your Body Language
38% is The Tone
of Your Voice
7% is Verbal
- The Words You Say
If you have
ever been in one of my audiences you know that I
spend a lot of time on the first two statistics
and how to improve them.
However, I have found that if we are to improve
our communication skills we can't avoid the last
one which is all about the words we use when we
speak to others.
Words have a powerful
impact on people. Words are what make up that 7%
of how we are evaluated when someone meets us
for the first time. I think we all know that it
can take just one or two words to break our
hearts or to make us feel like the most special
person in the world.
Let's take a look at some special categories of
words that, when used wisely in business, can
help you develop a bond between you and your
customer.
For rest of article
press here.
Tech Tips
Trouble with
polling?
*Look at your polling
logs and understand what they are telling you.
*Verify that polling
between the stores is successful and correct any
problems that could prevent a proper
polling cycle.
*Verify that all
transactions made at the remotes were properly
polled to
the main and processed.
If you are consistent
about checking your polling logs and acting on
the messages in the logs then your polling
issues will be minimal. A number of problems
can be caused by over-sized or corrupt polling
logs. If you start to have issues because you
haven't been able to check your logs for a while
and they become corrupt you can delete the logs.
In the RPro folder
delete:
Log.dat
Log.ida
Log.ix
Logcount.dat
Logcount.dia
These files can be
deleted at the Main and/or remote that is having
the issued.
For detailed information
on polling, Version 8 customers should click the
E-manuals shortcut from the opening screen in
Retail Pro and then click on Supplemental
Documentation. You can also click on the
Version 8 user guide and browse to the polling
section (Chapter 15).
Version 7 customers also
have E-manuals and some of you have the entire
manual printed out. You will need to browse
through Windows Explorer to your RPro folder and
then to the Manuals folder - if it is not there
then it will be on your Version 7 RPro CD.
|
