Management Systems offers a variety of different support plans to
suit different customers needs:
Our premier support plan. Gold Support Service
provides unlimited support during regular business hours by
telephone, or by accessing our Online Support Services web page.
In addition to standard support services, the Gold Support
Service handles offline support, bug resolution, research on
issues and all of a customers support needs without unknown or
extra charges. This plan, with its priority response time,
creates the highest level of customer satisfaction.
Multiple incidents support plan. This
contract offers a discounted incident rate based on purchasing 5
incidents in advance. This plan is designed for customers
that do not call support often but still want the added value
and peace of mind that they can receive support at a reduced
cost without paying for each support call as they need it.
Pay as You Go Support. This contract requires
the customer to purchase 1 incident for each call. A
credit card must be on file. This plan is intended for
customers that rarely call ARM for support. It is designed
for customers that have a strong technical person on staff with
minimal, outside technical support needs.
If you are
currently a client of ARMS and
would like to submit an online Support Issue