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Retail Pro is the leading management system for small to large tier retailers in the Sporting Goods industry. As a Sporting Goods Retailer, Retail Pro offers the ultimate flexibility to meet your business needs, growing with you, the way you like to do business. Unlike ordinary POS systems, Retail Pro adapts to meet the needs of your business - saving time, money and lost productivity with its ease of use. Employee turnover becomes less of a hassle because Retail Pro is so easy to learn. Retail Pro provides the scalability, stability and reliability you need in your store. Retail Pro is a Complete Retail Solution for your Sporting Goods Store, including an easy to use touch screen point of sale, inventory management, store operations, merchandise planning and customer management.
Because Retail Pro is one integrated solution, the positive impact on your business can be tremendous. Benefits include: improved revenue, profit, etc. With Retail Pro, you’ll increase sales productivity while reducing inventory carrying cost, out-of-stocks, and the need for drastic markdowns due to overbuying. You’ll develop loyal repeat customers who are happy with their shopping experience, and come back again and again.
Join hundreds of other Sporting Goods Retailers that are benefiting by using Retail Pro.
Learn More
Retail Pro POS & Store Operations
Retail Pro Merchandising
Retail Pro Business Intelligence
Chicks Sporting Goods – Customer Success Story
Chick's Sporting Goods is Southern California's first retail sporting goods
chain. Chick's began in 1949 as a single-store sporting goods and bicycle
shop in Covina, California.Today Chick’s has grown to over 1100 employees
in 10 retail locations, and one outlet store. Chick's Sporting Goods caters to
the active lifestyles of its Southern California customers by offering a wide
range of gear and apparel for golf, baseball, ski, snowboard, skating, tennis
and water sports.The company's institutional sales department also has the
ability to outfit entire sports teams.
As with any expanding organization, however, Chick's was challenged by
its own growth.With only one small warehouse, they needed the ability
to efficiently receive product directly at each store location, which
required online, real-time system access. Chick's had 12 locations that
needed to talk to each other and to the head office. Additionally, they had
an aggressive growth strategy, and needed to find a way to address their
growth challenges, while continuing to provide the same first-rate
customer service. |
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In any retail environment, speed is essential; downtime isn't an option.
Chick's previous system just wasn't keeping up. It was unstable, unreliable,
and a very difficult system from which to get accurate data.With a
growing organization, Chick's also needed the ability to customize information,
a task their current system was unable to accommodate, said Erin
Diebold, Director of MIS and Accounting. "We spent so much time just
keeping the system afloat. I spent many nights and weekends in the office,
making sure things kept running!" Diebold knew their aging system
needed upgrading to handle the growing need. |
| A representative from Deloitte and Touche recommended several
different software solutions, and a two-year evaluation process was undertaken.
"We recognized that many of the solutions we reviewed had 'deal
breakers' in the first ten minutes," said Diebold. "We narrowed the
choices down to Retail Pro and one other vendor.The other company
offered us something similar to Retail Pro, but they were much more
expensive.They were also too new, and weren't tested or proven.We
wanted an end-to-end system that wouldn't require us to integrate
multiple pieces from different vendors.We found what we were looking
for in Retail Pro."
The results from installing Retail Pro software have been very
positive.The previously-experienced downtimes have been replaced by
dramatically increased business efficiency. Prior to implementation, open
to buy was limited to a 12-month period. Now Chick's inventory is
down significantly, where before, says Diebold, they were "very overbought."
Inventory turns have greatly improved as well. And with 12
terminals in every store, inventory control is tighter, and merchandise
can be located on a minute-by-minute basis. Inventory can be moved
from store to store in less than 48 hours. On-the-fly reports can easily
be created with The Eye™.
Diebold is very enthusiastic about the product support as well: "Two years
ago, I wasn't sure how we were going to pull this off. Retail Pro has
been very supportive, and they have the knowledge and experience we
need.They've helped us understand the system and provided support well
beyond our 'go live' date. I don't have to give up control of the business
aspects to figure out how to make our policies and procedures work with
the software." With technology and industry-leading software in place,
Chick's is ready to take on the competition. |
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